Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, August 27, 2018

Patron Services Assistant - Case Memorial Library

Patron Services Assistant - Case Memorial Library. Part-time union position, 24.5 hours, with limited benefits that do not include health insurance. Salary $13.99 per hour. Bachelor’s Degree is required; experience working in a library is preferred. The successful candidate should have excellent customer service and computer skills, a love of books and reading, and be able to perform a wide variety of clerical and library tasks. Experience with Sierra ILS is desirable. Evening hours and a Friday/Saturday rotation are required. Please send a cover letter and resume with three professional references to First Selectman James M. Zeoli, 617 Orange Center Road, Orange, CT 06477 or email jzeoli@orange-ct.gov by 4:30 p.m., Friday, September 7, 2018. EOE

Library Assistant - Cora J. Belden Library

Library Assistant (24 hours per week) - Cora J. Belden Library. The Town of Rocky Hill’s Cora J. Belden Library is seeking a qualified applicant to fill a 24-hour opening as a Library Assistant. The Library is looking for individuals who have exceptional customer service skills and stellar interpersonal communication. Ideal applicants must possess the following qualifications: Flexibility, adaptability, and an ability to quickly adopt improvements in technology; Ability to work a minimum of 1 evening/week and 1 Saturday/month. Individual will assist with creating and presenting innovative programs for young children that will spark literacy, a desire to learn new things, and a love of reading. Experience in a library and/or in a young children’s educational setting is required.
     This position is part of the AFSCME Local 1303-112 Union contract. Hourly rate is $25.8874 (annual salary for 24 hour position: $32,307.43). Hours will be in accordance with the Union contract which can be viewed online at:  http://www.rockyhillct.gov/departments/human_resources/index.php 
Interested applicants must submit each of the following: (1) A resume; (2) A letter of interest; and (3) A completed Town of Rocky Hill application. Please submit all application materials to Human Resources (hrdept@rockyhillct.gov) via electronic mail. Applications will be accepted until the position is filled. Please be advised finalists will be required to undergo a comprehensive background, financial, and/or criminal investigation.  The Town of Rocky Hill is an EEO/AA Employer and complies with the ADA.

Monday, August 06, 2018

Library Assistant - Wolcott Public Library

Library Assistant - Wolcott Public Library has an immediate opening for a Library Assistant, up to 22 hours weekly, $12.25/hour, including evening hours and Saturdays. Responsibilities include introducing patrons to all library services, issuing library cards, collecting and resolving fines and fees, technology support, and other duties under the supervision of the library director. Successful candidate must possess excellent customer service skills and technology skills, must be reliable and have the ability to multi-task. Applications can be found on www.wolcottct.org under employment application. Please submit applications to Wolcott Public Library, Attn. Susan Ouellette, 469 Bound Line Road, Wolcott, CT 06716 or email souellette@biblio.org by Wednesday, August 15, 2018.

Library Assistant, Part-time (2 positions) - Town of Glastonbury

Library Assistant, Part-time (2 positions available) - The Town of Glastonbury is accepting applications for the position of Library Assistant, Part-time (2 positions available). Salary: $17.56 per hour. Hours: 15 per week. 
     Incumbent is responsible for providing customer service and technical assistance to all library patrons. Duties include, but are not limited to, issuing library cards, checking materials in and out and inspecting for damage, cataloging and processing library materials, and answering and referring questions regarding library activities. The person in this position will also perform a variety of administrative tasks.
     The minimum qualifications for this position are a high school diploma and two years of college or an Associate degree.
     An employment application may be obtained by visiting the Town’s website at www.glastonbury-ct.gov/employment, in person at the Customer Service Center or Human Resources Department, or by calling (860) 652-7710. Please send completed applications to the Customer Service Center at Town Hall, 2155 Main Street, Glastonbury, CT, 06033, email to customerservicecenter@glastonbury-ct.gov, or fax to (860) 652-7505. Closing Date: 4:00 p.m. on August 10, 2018.

Friday, August 03, 2018

Substitute Lending Services Assistant - The Farmington Libraries

Substitute Lending Services Assistant (two positions) - The Farmington Libraries are seeking two friendly, creative, customer service-oriented individuals to join our Lending Services team. Primary duties include efficiently processing incoming and outgoing library materials, issuing new library cards and updating existing patron account information, collecting fines for lost or late materials, answering phones and directing calls to appropriate departments, assisting patrons with renewing materials, and working with other lending team members to open and close the Library. Position includes Saturdays, evenings and other shifts as needed. There are no benefits associated with this position. Requirements: High school diploma, plus two years of college coursework or two years’ work experience in a customer service-oriented position, and experience working with computers. Public library experience preferred. 
     Interested candidates please send a cover letter and résumé to Laura A. Horn, Assistant Director/Head of Information Services, at lhorn@farmingtonlibraries.org. This position is open until filled. The Farmington Libraries are an EOE/AA employer.

Tuesday, July 31, 2018

Library Assistant - Part Time – The Stonington Free Library

Library Assistant - Part Time – The Stonington Free Library seeks an enthusiastic and tech-savy team player with excellent customer service skills and a commitment to the importance of the library in the community. This is a part time position 21 to 24.5 hours per week. Work schedule is Tuesdays 9:30 to 2, Wednesdays 9:30 to 2, Thursdays 9:30 to 6, Fridays 9:30 to 1:30 and Saturday rotations 9:30 to 1. Hourly rate is $14.00. Benefits include sick, holiday and vacation days. 
     Responsibilities include, but are not limited to: Delivery of excellent customer service to all ages. Assist patrons in person and over the phone. Introduce patrons to all library services, collections and technology. Provide reference services and reader’s advisory. Issue library cards. Check materials in and out. Help manage holds, overdue items and interlibrary loan requests and returns. Collect fines. Provide internet, email, copying, printing and other technology assistance. Update website, social media and community calendars.
     Successful candidate must be a team player with strong technology skills, positive attitude, enjoys working with the public, self-motivated, reliable, flexible and able to multi-task. High school diploma and technology skills required. Prior library experience, college degree and familiarity with library technology are a plus.
     Send cover letter, resume and three professional references to: search@stoningtonfreelibrary.org by August 22.

Library Clerk, Part Time – Bethel Public Library

Library Clerk, Part Time – Bethel Public Library is seeking an individual with excellent customer service skills to serve a diverse public. Prior library experience and familiarity with Evergreen or other library system preferred. Candidate must possess ability to perform a variety of circulation duties, including shelving of materials and answering phones. Other project duties, under the supervision of the Circulation Manager or the Director, may be assigned. This position includes evening and weekends. Starting salary: $13. Full job description available at www.bethelibrary.org. Interested applicants may send a resume and cover letter to the Library Director, at administration@bethellibrary.org. Closing date: August 10th.

Tuesday, August 08, 2017

Library Assistant - West Haven Public Library

Library Assistant - West Haven Public Library seeks a part-time library assistant (12-16 hours per week). Availability needed includes every other Saturday and one night a week until 8pm. Under the direction of Librarians, duties include: charge items in and out, answer telephone, assist patrons with library resources, assist with programs, patron registration, inquiries and shelving. Position entails working in multiple departments such as Reference, Adult Circulation, Children’s library, and library branches. Excellent customer service and computer skills are essential, along with reliable transportation. High school diploma or equivalent required, prefer Bachelor’s degree and some library experience. MLS students encouraged to apply. Bilingual/Spanish a plus. Salary is $11.10/hr. E-mail cover letter and resume to: Colleen Bailie; dir@westhavenlibrary.org. Position will be open until filled. No telephone inquiries. EOE/MF.

Tuesday, August 01, 2017

Part Time Information Services - New Milford Public Library

Part Time Information Services - New Milford Public Library seeks a highly motivated, customer-service oriented and enthusiastic individual who enjoys working with a varied clientele. Candidates should have strong reference, computer, and readers’ advisory skills, as well as a true desire to work with the public. Qualifications: Bachelor’s degree. Library experience, specifically reference, preferred. Position is Tuesdays 1-5, Fridays 1-5, plus the 2nd weekend each month (Saturday and Sunday). Hourly rate is $12.00/hour. Candidate should be flexible in terms of scheduling and willing to sub for co-workers. If interested, please email resume to Sally Tornow at stornow@biblio.org. New Milford is an Equal Opportunity Employer. Application deadline: August 11.

Friday, March 31, 2017

Cataloger – Bibliomation, Inc.

Cataloger – Bibliomation, Inc. Are you looking for variety in a job? Are you looking for a job that showcases your many skills and knowledge? Bibliomation has an exciting opportunity for the right candidate. The position of cataloger is primarily responsible for all cataloging and maintenance of the bibliographic database. In addition to putting your technical skills to use, the position provides opportunity for direct member support with a Help Desk shift. Occasional responsibilities include training members in the CT Digital Archives, OverDrive and Evergreen modules. The cataloger also serves as backup to the webmaster. The position is fully integrated into Member Services and works in concert with all three responsibility areas: Database Services, Help Desk Services and Evergreen ILS services. The successful candidate will have an accredited MLS and a minimum of 3 years library technical services experience. Knowledge of cataloging standards and resources required. Experience with library automated systems, writing SQL queries, working with WordPress, html preferred. The full job description is available at biblio.org/cataloger. The salary for this position is $50,000 with an exceptional benefits package, including the opportunity to attend regional/national conferences. Please email your letter of interest, resume and references in Word or PDF format to jobs@biblio.org by April 14, 2017. Bibliomation is located at 24 Wooster Ave., Waterbury, CT. EOE.

Tuesday, February 28, 2017

Customer Experience Officer - Hartford Public Library

Customer Experience Officer - Hartford Public Library has gained national recognition in redefining the urban public library in the 21st century as an innovative and stimulating place where people can learn, discover and explore their interests through a rich array of resources. Our mission is to provide free resources that inspire reading, guide learning and encourage individual exploration. We’re looking for an exceptional person to join our team of transformational leaders as our Customer Experience Officer (CXO) during a historic time in the world of public libraries and at the Hartford Public Library. This CXO will partner with our creative and innovative leadership team to deliver an even greater level of service to a supportive and engaged community. He or she will ensure that HPL is delivering exceptional customer experience through impactful programs and services as one of the country’s most innovative and diverse public libraries. The successful candidate will demonstrate an ability to blend leading-edge library services with the most successful retail and digital applications from a broad spectrum of related sectors, including education, business, government, non-profit, and cultural. The CXO will report directly to the CEO and lead all public service staff. Salary range $97,000 -$122,000 annual. If you are this person, please contact us at 860-695-6374 or cpoehnert@hplct.org. LEARN MORE

Wednesday, January 25, 2017

Member Relations Manager - Connecticut Library Consortium

Member Relations Manager - Connecticut Library Consortium, Middletown, CT. Are you ready to put your library services passion and skills to use for the betterment of library users across Connecticut? Are you a strong public speaker and teacher, with expert customer service skills and in-depth knowledge of all types of libraries? Do you have an MLS or MLIS from an ALA-accredited program (preferred) and at least 3 years experience working in a library setting? If so, the Connecticut Library Consortium (CLC) - a non-profit, statewide membership collaborative serving all types of Connecticut libraries - would like to hear from you. As one of CLC’s Member Relations Managers, you will put your experience with and knowledge of libraries to use assisting CLC’s members with the library products and services they need, want, and already have. You’ll serve as our members’ primary point of contact, providing support through product marketing, training, and expert advice. You’ll run our annual membership campaign, and you’ll actively solicit members' ideas for new products and services to help them be successful. This position will get you out on the road visiting libraries, attending conferences and meetings, and hosting training events. You will have your finger on the pulse of CLC's membership! Full time. Apply by February 15, 2017. For further details, visit ctlibrarians.org/MRM.

Tuesday, November 22, 2016

TEMPORARY position: Library Aide II – Reference

Town of Canton. The Town of Canton is seeking a pleasant, customer-service-oriented self-starter to join the staff of the Canton Public Library as a part-time Reference Assistant.  This is a TEMPORARY position, starting as soon as possible and with a term ending June 30, 2017.  Responsibilities of the position include: staffing the reference desk; responding to reference and readers advisory queries in person and by phone; helping patrons use computers and other technology; assisting patrons with copier, library catalog, etc.; creating flyers, calendars, and other publicity materials; assisting with website updates and maintenance; creating displays; etc.  The incumbent will also staff the circulation desk as needed performing basic circulation functions such as charging and discharging library materials; answering and routing phone calls; etc.  Strong computer and technology skills, and ability to teach them to the public, are essential, as are a basic understanding of digital and print reference sources and ability to quickly learn new skills.  Applicants must have excellent customer service and communication skills and be courteous, friendly and welcoming to patrons both in person and over the phone.   Qualified applicants must possess a bachelor’s degree and have experience working with the public.  Previous library work and/or MLS or equivalent strongly preferred.   Experience with III’s Sierra ILS a plus.  Current MLS/MLIS students are encouraged to apply. The position is approximately 15-18 hours per week, with required evening shifts and flexibility to include Saturday shifts.  $17.20/hour, no benefits.  To apply, send a completed Town of Canton employment application and cover letter to: Robert Skinner, Chief Administrative Officer, Town of Canton, PO Box 168, 4 Market Street, Collinsville, CT 06022. Employment applications and a full job description are available at Canton Town Hall, at the Canton Public Library, and online at www.townofcantonct.org.  Applications must be received by 12:00 noon on Tuesday, December 6, 2016.  EOE.

Tuesday, August 02, 2016

Library Aide -

Canterbury Public Library  Part time, 8 hours a week. Canterbury Public Library seeks a friendly, customer-focused library aide for approximately eight hours a week. Duties include, but are not limited to, general circulation, shelving, and patron assistance. Schedule includes Saturdays and 1-evening a week. One-year of library experience preferred but will train. Wage $10.10/hour, no benefits.  Applications may be obtained at: Canterbury Public Library, 1 Municipal Drive, Canterbury, CT 06331Or send cover letter and resume by 5:00 p.m. Wednesday, August 10th to: Director, Canterbury Public Library, 1 Municipal Drive, Canterbury, CT 06331-1453 or by email to director@canterburylibrary.org An Equal Opportunity Employer

Library Assistant

Canterbury Public Library Part-time -23 hours a week Canterbury Public Library seeks an energetic, enthusiastic team player with excellent customer service skills. Schedule includes Monday-Thursday evening and/or morning hours, and Saturdays. Responsibilities include, but are not limited to, circulating materials, assisting patrons with computers, processing library materials, managing social media sites, assisting with adult and children’s programming, and readers’ advisory. Prefer applicants with library work experience, computer skills including Microsoft Office, graphic and website design knowledge, LTA certificate or some college. Position starts at $11.65 per hour. This is a qualified part-time position with vacation benefits. Applications may be obtained at: Canterbury Public Library, 1 Municipal Drive, Canterbury, CT 06331 Or send cover letter and resume by 5:00 p.m. Wednesday, August 10th to: Director, Canterbury Public Library, 1 Municipal Drive, Canterbury, CT 06331-1453 or by email to director@canterburylibrary.org An Equal Opportunity Employer

Monday, August 01, 2016

Part-time Circulation Assistant –

Simsbury Public Library – Simsbury Library is seeking an energetic, detail-oriented, self-motivated person who enjoys interacting with people and sharing their passion for reading and libraries.   Excellent customer service and technology skills, ability to multi-task, willingness to learn and sense of humor are essential, as well as the ability to work a regular evening and weekend rotation.  $20.65 per hour/8-16 hours a week.  Apply online before August 14 at http://agency.governmentjobs.com/simsburyct/default.cfm.  

Wednesday, July 20, 2016

Library Assistant – Part Time

The Stonington Free Library seeks an energetic, enthusiastic team player with excellent customer service skills and a commitment to the importance of the library in the community. This is a part time position 10.5 to 16 hours per week. Work schedule is Mondays, Tuesdays and Fridays 9:30 to 1 and Saturday rotations 9:30 to 3. Hourly rate is $14.00. Benefits include sick, holiday and vacation days. Responsibilities include, but are not limited to:Delivery of excellent customer service to people of all ages. Assist patrons in person and over the phone. Introduce patrons to all library services, collections and equipment. Check materials in and out. Collect fines. Help manage holds and overdue items. Issue library cards. Provide internet, email, copying, printing and other technology assistance. Successful candidate must be a team player with strong technology skills, positive attitude, enjoys working with the public, self-motivated, reliable, flexible and able to multi-task. High school diploma and technology skills required. Prior library experience, college degree and familiarity with library technology are a plus. Send cover letter, resume and three professional references to:  search@stoningtonfreelibrary.org by August 5.

Friday, July 15, 2016

Youth/Adult Services Assistant

Stonington Free Library seeks a tech-savvy, creative, flexible and enthusiastic team player with a commitment to customer service. This is a full-time position (35 hrs. per week) split between Youth and Adult Services. Hourly rate is $17.00. Benefits include health insurance, sick, holiday and vacation days. Responsibilities include, but are not limited to: Plan, promote and implement programs for all ages. Conduct story times. Provide reference services and reader’s advisory to all ages. Helps maintain and promote use of a responsive collection. Cover circulation desk as needed. Community outreach. Technology support and troubleshooting. Provide one-on-one technology help sessions. Update website, social media and community calendars. Catalog and process library materials. Delivery of excellent customer service.  Keep current with emerging trends in library technology, planning, programming and services. Successful candidate must be a team player with strong technology skills, positive attitude, enjoys working with the public, self-motivated, reliable and flexible. This is a year round position, including Wednesday evenings and Saturday rotations. Bachelor's degree and recent experience with children required. Public library experience is a plus. Please send cover letter, resume and three professional references to search@stoningtonfreelibrary.org by August 5.    

Friday, June 10, 2016

Part-time Information Services Assistant

The Farmington Libraries are seeking a creative, enthusiastic part-time Information Services Assistant, with a patron-centered approach to library services and exemplary customer service skills to join our fast-paced team-driven Information Services Department. The ideal candidate will have a thorough knowledge of current library trends and emerging technologies, especially those related to the maker movement, enthusiasm for teaching technology in both one-on-one and in small group settings, as well as an interest in assisting teens and adults with a variety of reference information requests ranging from reader’s advisory inquiries and database research support to downloading e-books and e-audiobooks to various mobile devices. Experience with basic troubleshooting and maintenance of PC’s, iMac’s, and various tablet technologies a plus. The qualified candidate will possess a bachelor’s degree and at least two years of experience in a customer service position. Public library experience preferred. This position is 19 hours per week including one evening and rotating Saturdays. Interested candidates please email your cover letter and resume to Laura A. Horn, Director of Information Services at lhorn@farmingtonlibraries.org. Position open until filled. 

Thursday, June 02, 2016

Library Assistant I

Groton Public Library/Circulation Division.  The Town of Groton is accepting applications for a full-time, 35 hour per week library assistant. The starting salary is $20.90 per hour. Skills and knowledge required would usually be acquired with a high school education and one year's experience in public library work. Excellent communication and customer service skills required. Demonstrated proficiency with computers and office equipment required. Full time position, 35 hours/week, to include evening and Saturday hours.  Individuals with disabilities who will need reasonable accommodation to complete the selection process should inform the Human Resources Office on or before the application deadline.  Documentation supporting the need for this accommodation may be required.  The selection procedure will include a review of applications/resumes with best qualified candidates eligible for an oral interview.  Applications are available in the Human Resources Office, Groton Town Hall, 45 Fort Hill Road, Groton, CT 06340 or www.groton-ct.gov/depts/hr/jobs.asp.   Applications must be returned on or before June 22, 2016.