Monday, September 23, 2013

Evening & Weekend Access and Delivery Services Supervisor / Supervisor 2 - Yale University, New Haven

Evening & Weekend Access and Delivery Services Supervisor / Supervisor 2 - Yale University Harvey Cushing/John Hay Whitney Medical Library, New Haven. Schedule: Full-Time (37.5 hours per week); Sunday–Thursday, 2:00 pm – 10:30 pm; Occasional recess days and holidays required. Position Focus: Reporting to the Head of Access and Delivery Services for the Medical Library, this position provides direct oversight for the library’s evening and weekend access and delivery services. The Manager assists in planning and implementing new services, and supporting and improving existing services. Supervises and works closely with the entire Access and Delivery Services (ADS) Team and student assistants to provide users valuable services that support their information and research needs. Motivates and coaches staff to ensure excellent customer service, cultivates teamwork, and promotes a culture in which change is welcomed and supported. Responsible for a range of managerial duties relating to access and delivery services in the Medical Library. Principal Responsibilities: 1. Manages the daily work of the ADS team to ensure efficiency and effectiveness of access services operations, including reserves, document delivery, interlibrary loan and stacks maintenance operations, and all services provided at the circulation and information desks. 2. Supervises 3 FTE Clerical and Technical staff and 4 students. Hires, trains, coaches, and evaluates staff and student assistants. Motivates staff and is responsible for ensuring high quality public services and productivity. 3. Develops, recommends and participates in planning and implementation of new policies and innovative services, and interprets policies for staff. Writes documentation and revises the staff policies and procedures manual. 4. Responsible for process and workflow improvement, including investigating technologies to successfully accomplish the work of the department. Responsible for inventory control and trouble-shooting technical and software issues. As appropriate assists with relations and negotiations with other departments and external vendors. 5. Schedules staff hours. Ensures service desk coverage during holidays, recess periods, and occasions of inclement weather. 6. Ensures that the physical library is an inviting and welcoming space for visitors. Works with University Security to guarantee the safety of patrons, staff and collections, and ensures that proper security measures are followed. Works closely with Facilities when necessary to maintain a safe and functional environment in the evenings and weekend hours. 7. Oversees stacks maintenance and projects. 8. Advances the initiatives of university departments, including but not limited to maintaining databases for the Yale Center for Clinical Investigation and creating bibliographies with persistent URLs in support of the Internal Medicine Curriculum. 9. May also participate and coordinate the activities of other related services and operations in conjunction with other units such as the Library Shelving Facility and West Campus operations. 10. Required to work occasional holidays and recess days. 11. Maybe required to assist in disaster recovery efforts. 12. May be assigned to work at the West Campus Yale University located in West Haven, CT. Required Education and Experience: Bachelor’s Degree in related field and two years of experience or an equivalent combination of education and experience. Required Skills and Abilities: 1. Demonstrated ability to successfully lead and work in a team environment. 2. Supervisory skills and project management experience. Ability to prioritize, multi-task, and meet deadlines. 3. Experience and strong commitment to public service. Excellent customer service skills. Excellent oral and written communication skills. 4. Excellent computer hardware and software skills, including demonstrated proficiency in using multiple Microsoft Office applications. 5. Flexibility, agility and enthusiasm for working in a changing, technology-oriented environment. Demonstrated ability to work independently and collaboratively in a diverse work environment. Applications consisting of a cover letter, resume, and the names and contact information of three (3) professional references should be submitted by creating an account and applying online at for immediate consideration – the STARS req ID for this position is 22693BR Please be sure to reference #22693BR in your cover letter. Yale University is an affirmative action/equal opportunity employer. Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.