Monday, September 23, 2013
Evening & Weekend Access and Delivery Services Supervisor / Supervisor 2 - Yale University, New Haven
Evening & Weekend Access and Delivery Services Supervisor / Supervisor 2 - Yale University Harvey
Cushing/John Hay Whitney Medical Library, New Haven. Schedule: Full-Time (37.5
hours per week); Sunday–Thursday, 2:00 pm – 10:30 pm; Occasional recess
days and holidays required. Position Focus: Reporting to the Head of
Access and Delivery Services for the Medical Library, this position
provides direct oversight for the library’s evening and weekend access
and delivery services. The Manager assists in planning and implementing
new services, and supporting and improving existing services. Supervises
and works closely with the entire Access and Delivery Services (ADS)
Team and student assistants to provide users valuable services that
support their information and research needs. Motivates and coaches
staff to ensure excellent customer service, cultivates teamwork, and
promotes a culture in which change is welcomed and supported.
Responsible for a range of managerial duties relating to access and
delivery services in the Medical Library. Principal Responsibilities: 1.
Manages the daily work of the ADS team to ensure efficiency and
effectiveness of access services operations, including reserves,
document delivery, interlibrary loan and stacks maintenance operations,
and all services provided at the circulation and information desks. 2.
Supervises 3 FTE Clerical and Technical staff and 4 students. Hires,
trains, coaches, and evaluates staff and student assistants. Motivates
staff and is responsible for ensuring high quality public services and
productivity. 3. Develops, recommends and participates in planning and
implementation of new policies and innovative services, and interprets
policies for staff. Writes documentation and revises the staff policies
and procedures manual. 4. Responsible for process and workflow
improvement, including investigating technologies to successfully
accomplish the work of the department. Responsible for inventory control
and trouble-shooting technical and software issues. As appropriate
assists with relations and negotiations with other departments and
external vendors. 5. Schedules staff hours. Ensures service desk
coverage during holidays, recess periods, and occasions of inclement
weather. 6. Ensures that the physical library is an inviting and
welcoming space for visitors. Works with University Security to
guarantee the safety of patrons, staff and collections, and ensures that
proper security measures are followed. Works closely with Facilities
when necessary to maintain a safe and functional environment in the
evenings and weekend hours. 7. Oversees stacks maintenance and projects.
8. Advances the initiatives of university departments, including but
not limited to maintaining databases for the Yale Center for Clinical
Investigation and creating bibliographies with persistent URLs in
support of the Internal Medicine Curriculum. 9. May also participate and
coordinate the activities of other related services and operations in
conjunction with other units such as the Library Shelving Facility and
West Campus operations. 10. Required to work occasional holidays and
recess days. 11. Maybe required to assist in disaster recovery efforts.
12. May be assigned to work at the West Campus Yale University located
in West Haven, CT. Required Education and Experience: Bachelor’s Degree
in related field and two years of experience or an equivalent
combination of education and experience. Required Skills and Abilities:
1. Demonstrated ability to successfully lead and work in a team
environment. 2. Supervisory skills and project management experience.
Ability to prioritize, multi-task, and meet deadlines. 3. Experience and
strong commitment to public service. Excellent customer service
skills. Excellent oral and written communication skills. 4. Excellent
computer hardware and software skills, including demonstrated
proficiency in using multiple Microsoft Office applications. 5.
Flexibility, agility and enthusiasm for working in a changing,
technology-oriented environment. Demonstrated ability to work
independently and collaboratively in a diverse work environment.
Applications consisting of a cover letter, resume, and the names and
contact information of three (3) professional references should be
submitted by creating an account and applying online at www.yale.edu/jobs
for immediate consideration – the STARS req ID for this position is
22693BR Please be sure to reference #22693BR in your cover letter. Yale
University is an affirmative action/equal opportunity employer. Yale
values diversity in its faculty, staff, and students and strongly
encourages applications from women and members of underrepresented
minority groups.
Labels:
academic libraries,
circulation,
full time,
manager,
medical,
new haven county,
paraprofessional,
reference,
technology
Location:
New Haven, CT, USA