Tuesday, May 13, 2014
Access Services Supervisor - University of New Haven
Access Services Supervisor - University of New Haven
Library seeks a manager with library experience to lead the Access
Services team in providing exceptional service to our faculty and
students. The Access Services Supervisor has overall responsibilities of
the department including circulation services, course reserves; stack
maintenance, and providing assistance to students utilizing the various
technologies in the Library. This position is expected to contribute to
an innovative and collaborative approach to user-centered services and
collections ensuring that the full range of services is consistently and
reliably provided. Hires, trains and evaluates staff and student
workers. Monitors and assesses department’s productivity and quality of
output/work performed; Provides staff growth and development
opportunities; Investigates and evaluates new products to improve
workflow and provide better services; Ensures that patron accounts are
properly maintained, and that circulation policies are consistently
implemented; handles patrons’ issues or complaints; Supervises the
course reserve collection; Ensures that students are supported in
utilizing Library services, such as laptops, desktops, printers,
scanners, photocopiers, etc.; Supervises weeding, shelving, shifting and
shelf reading of the monographic and serial collections; Keeps detailed
statistics of all departmental activities; Prepares monthly activity
reports and other evaluative reports as assigned; Participates in
establishing policies/standards/guidelines/procedures for the
formulation of the Library’s priorities and the achievement of the
Library’s goals. This position reports to the University Librarian and
requires flexibility in scheduling including evening and weekend hours
and schedule changes when necessary. Qualifications: A Bachelor’s
degree is required along with 2-3 years of Supervisory experience.
Knowledge of and experience with integrated library systems is required;
familiarity with the Voyager system preferred. Familiarity with
Microsoft Office Suite is essential and familiarity of OCLC is helpful.
The ability to train staff and student employees, including on-going
skills development is necessary. Excellent oral and written
communication skills are necessary as is the capability to learn and
implement new technologies and train staff to utilize them. A firm
commitment to providing exceptional service to UNH faculty and students
is absolutely essential as is a demonstrated ability to work collegially
and professionally with all levels of staff. The incumbent is expected
to have demonstrated strong interpersonal and team building skills.
Applications accepted until position is filled. Applications should
include cover letter specifying search number, resume, and names/phone
numbers of 3 work references. Email to: hrdept@newhaven.edu or mail to: Search # 14-77, University of New Haven, 300 Boston Post Road, West Haven, CT 06516 AA/EOE.
Location:
New Haven, CT, USA