Information Technology Support Coordinator - UConn Libraries

Information Technology Support Coordinator - Computer Technology Support Consultant II (UCP 7). University of Connecticut Libraries. Job Summary: The incumbent coordinates technology support operations for the University Libraries. The incumbent manages troubleshooting for all systems and provides advanced computer hardware, software, and network support; system administration, computer instruction, documentation and consultation services to users on problems, solutions, and services related to computing and information technology. The incumbent also coordinates daily service requests from users and supervises students in triaging problems to appropriate staff. MINIMUM ACCEPTABLE QUALIFICATIONS 1. Bachelor's degree in Computer Science or related field; OR equivalent combination of education and training. 2. 3 years' demonstrated experience in a 1st-level technical support role. 3. Demonstrated experience managing technical workflows, triaging support requests and working with problem tracking systems. 4. Excellent communication and interpersonal skills. 5. Experience with training or teaching. OTHER DESIRABLE QUALIFICATIONS/SKILLS 1. Demonstrated problem solving/analytical skills. 2. Demonstrated supervisory experience. 3. Experience supporting users in a Microsoft Windows environment 4. Experience with computer hardware repair. 5. Familiarity with Microsoft Operating Systems and Office application suite. 6. Experience with HTML 7. Experience supporting users in an academic library 8. Experience administering Microsoft Windows Servers. University Setting: The University of Connecticut, established in 1881, is a Carnegie Research I University. It was recently cited as one of the top 20 public national universities and is engaged in an ambitious twenty-year, $2.3 billion campus building project. The main campus, situated in Storrs on 3,100 acres of woodlands and rolling hills, is located approximately 30 miles from Hartford, the state capital, and midway between Boston and New York City. There are approximately 25,000 students system-wide. University Libraries: The University of Connecticut Libraries, members of the Association of Research Libraries, the Boston Library Consortium, and the Center for Research Libraries is a technologically advanced library and the exciting center of intellectual life on campus. The Libraries is organized in a team-based structure to engage more fully its ongoing strategic programs. These include: developing strong partnerships with academic departments and key organizations on campus; shaping user services through data collection and user feedback; providing desktop access to full-text, current awareness, and database information resources system-wide; and building and preserving research collections of excellence. This dynamic organization offers creative, motivated, and service-oriented individuals exceptional opportunities for growth and learning. Compensation: The anticipated hiring salary for this position is $48,000-$55,000. University benefits include 22 paid vacation days/year, 12 paid State holidays, health and retirement plans, and tuition reimbursement. Application Procedures: Submit a letter of application, resume and the names, address, and telephone numbers of three professional references to: Marian Farley, Assistant Vice Provost for University Libraries, University of Connecticut Libraries, 369 Fairfield Way, Unit 2005A, Storrs, CT 06269-2005. Screening will begin immediately and continue the position is filled. For more information about the University of Connecticut, the University Libraries or for a complete position description, please visit our Web page at www.lib.uconn.edu/about/recruitment (search # 2008422). The University of Connecticut encourages minorities, women and people with disabilities to apply for this position.