Tuesday, March 15, 2016

User Engagement Librarian

Trinity College Information Services seeks a dynamic, creative, collaborative and forward-thinking User Engagement Librarian to join the Research Services team in the library. Reporting to the Director of Research Services and Collections the successful candidate will be an active participant in the work of the team, and will serve as a liaison to faculty in an academic department, build subject-specific collections, provide general and specialized information research assistance; and deliver information literacy instruction. The successful candidate will create a new user engagement program for the library, and in that role will lead efforts to study and define the information needs of students, faculty and staff at Trinity College. The incumbent will bring that knowledge back to staff across IS and help them translate that knowledge into excellent services, collections and spaces that will delight the Trinity community. The User Engagement Librarian will design a two-way communication strategy that will facilitate continuous feedback from Trinity constituents, and help staff to communicate out to the community to promote collections, services and spaces. The successful candidate will be highly collaborative, customer-service oriented, and be adaptable to the needs of a changing information environment. Duties: Regularly teach classes as part of the library’s information literacy program, and provide one-on-one consultations. Serve as a liaison to designated academic departments and/or programs. Use a variety of methods to study user needs, such as interviews, focus groups, surveys, participatory design and usability testing. Inventory those needs and the services offered by the newly merged library and IT organization. Identify gaps in service and other opportunities for improvements. Collaborate with staff to design new services or tailor existing services to user needs. In particular help a newly merged Library IT organization to streamline services in a way that makes sense for users. Design and coordinate an effective communication strategy, and help staff to develop marketing material online and in print. In this capacity manage the library’s social media and web presence. Requirements: MLS from an ALA accredited institution or equivalent education and experience (MS,MIS, MFA, or MA).  Knowledge of current and emerging trends in academic librarianship. Evidence of excellent oral and written communication skills. Evidence of successful collaboration. Demonstrated ability to effectively use a variety of new technology communication methods. Experience with one or more: surveys, focus groups, usability testing and interviews.   Curiosity about and comfortable with new technologies. Preferred Qualifications: Educational background in a social science. Experience in a library. Experience teaching. Demonstrated experience managing social media and/or web site for a library, business or organization. Salary is commensurate with candidate’s qualifications and work experience. Posting Number S00376