Part-Time Public Services Assistant - Russell Library
seeks an adaptable, tech-savvy, user experience-oriented Public
Services Assistant to help Middletown residents navigate the resources
available at their local public library. While most of their time will
be spent on the PCA/computer desk, the Public Services Assistant will
also deliver circulation and reference services and may be called upon
to fill in at the Borrowing, Information, and/or Youth desks.
Duties include, but are not limited to: Staffing public
service points (primarily the PCA/computer desk, but also the
Borrowing, Information, and Youth desks); Helping library users to meet
their technology-related needs; Showing individuals how to use devices,
especially to access downloadable content (e-books, e-audiobooks,
e-magazines); Assisting people in use of library equipment (copiers,
printers, fax machines, microfilm readers, adaptive technologies); Using
the online catalog to find titles in various formats; Referring patrons
to Librarians as necessary; Handling cash payments; Fielding telephone
calls; Providing directional information; Maintaining neat condition of
public areas, including public service desks; Interpreting and applying
library policies and procedures; Charging and discharging library
materials; Registering new borrowers and computer users; Other projects
as assigned.
Exceptional customer service and digital literacy
skills required. Knowledge of and experience working in public libraries
desired. Strong preference will be given to candidates who have or are
in the process of earning an LTA degree.
This is a part-time, non-union position. Hours vary,
usually 8 to 15 hours per week, with a pay rate of $19.93 per hour.
To apply, submit an application
to Catherine Ahern, Director of Information Services and Adult
Learning, Russell Library, 123 Broad Street, Middletown, CT 06457 or via
email to cahern@russelllibrary.org by 4:00 PM on Friday, April 20, 2018.
