Public Services Lead – Trinity College Library.
Trinity College in Hartford, CT is seeking a dedicated and
customer-focused individual for the position of Public Services Lead.
This is a full-time position in the Access Services department of the
main library, which focuses on the maintenance, delivery, and
circulation of library materials to the Trinity Community.
Reporting to the Access Services Librarian, this
position will involve working closely with library staff as well as
other departments such as IT to develop and maintain an outstanding
customer service model at the primary service desk of the library.
The successful candidate will play a vital role in
implementing new and innovative ways to serve the Trinity community, as
well as mentoring and inspiring our student workers, helping them to
increase their marketable skills. Daily responsibilities include
performing basic circulation tasks; assisting patrons with library
technology; basic oversight of building operations such as safety and
cleanliness; responding to questions regarding library services,
policies, and procedures; making decisions regarding the reduction or
cancellation of fines, fees, or blocks on patron accounts; registering
new users; and handling incoming and outgoing inter-library book
deliveries.
The Public Services Lead will also be responsible for
the hiring, training, scheduling, mentoring, supervising, and payroll of
our student assistants.
The ideal candidate will be: friendly and outgoing with
a positive and cooperative attitude; customer-service oriented, with
proven customer service work experience; experienced in managing a
diverse staff; able to successfully work independently and as part of a
team; familiar with library technology such as computers, printers,
eBooks, databases, and wifi; experienced in or familiar with academic
libraries; interested in or familiar with user experience (UX)
principles; flexible with scheduling and able to work evenings and
weekends.
For more information about this position and to apply, please visit: https://trincoll.peopleadmin.com/postings/1452
