Customer Experience Manager - Hartford Public Library

Customer Experience Manager - Hartford Public Library is going through transformation. If you enjoy a rewarding work environment where your hard work can truly make a difference, come join us! We are looking for an experienced innovative leader who will be responsible for managing the operations and activities of the Downtown Library’s customer service operations. Responsibilities: The successful candidate will have a vision and understanding of library services with an eye to the future and the contemporary needs of the public. Results oriented, committed to collaboration and having fun. Excellent communicator and have a proven ability to implement and lead change. Ensures and facilitates the delivery of high-quality, customer focused services. Qualifications: Masters degree in library science from an ALA-accredited program required. Five (5) years management and three (3) years supervisory experience in public library services, including demonstrated ability to implement strategic library objectives with measurable outcomes, effectively supervise and motive staff, and develop and maintain positive relationships with community. Direct experience as a customer service leader. Salary range: starting at $55,168, dependent upon experience. Equal Opportunity Employer. Job description and application are available from the Administrative Offices, Hartford Public Library, 500 Main Street, Hartford, CT 06103 and on our website; www.hplct.org. Hartford Public Library requires a Criminal Background Check and Pre-employment Drug Testing on applicants who are selected as a finalist for the position. Applicants will be provided a copy of any positive drug test results. A criminal record does not necessarily eliminate you from employment with Hartford Public Library. Each conviction will be reviewed with respect to the offense, circumstances, seriousness and the position for which you apply. Deadline: December 22, 2012.