Desktop/Network Support Technician - Bibliomation,
Inc. (Waterbury, CT.), a private nonprofit, is Connecticut’s largest
library technology consortium consisting of over 80 libraries across CT.
Bibliomation libraries share materials and manage resources using the
Evergreen open source integrated library system. Bibliomation is seeking
a qualified individual to fill the position of Desktop/Network Support Technician.
This position is for someone who enjoys and thrives in a busy support
role. Candidates must have the ability to work with considerable
independence and within a team. Must also demonstrate strong
interpersonal skills, adept logical troubleshooting, testing experience,
task management skills and root cause analysis abilities.
General duties:
This position provides direct PC and LAN support services to member
libraries. Regularly performs installation and troubleshooting of
PC/desktop, LAN & WiFi hardware, PC management systems, and file
storage systems. In collaboration with other technical staff, maintain
the network, telecommunications, PC, and file systems of the
Bibliomation Office. System documentation and consulting to include
system reviews and recommendations. Document internal processes and
procedures related to duties and responsibilities. Responsible for
entering time into the billing database. Review IT publications to
remain up-to-date with current and future technologies.
Qualifications: Education: Bachelors of Science in Computer Science, or related study. Work:
Minimum 3 years experience in a dedicated PC / desktop / network
support role. Thorough knowledge of the Windows OS, and deployment of
machines. Strong understanding of common networking concepts, equipment
and troubleshooting is essential. Extensive experience with PC software
and hardware implementation and support. Fundamental understanding of VM
concepts. Understanding of Microsoft licensing desired. Fundamental
understanding of file-sharing, NAS, and file backup concepts.
Familiarity with library automation and management systems a major plus.
Cumulative work experience may be considered in lieu of academic
degree.
Position: Fulltime, 35 hours per week.
Salary is $50-$53,000. Bibliomation offers a truly exceptional benefits
package. Additional responsibilities listed in full job description
online at: www.biblio.org/jobs. Submit cover letter, resume, 3 references in Word or PDF to jobs@biblio.org. Include job title in Subject field. Applications will be accepted until February 4, 2022. Bibliomation is located at 24 Wooster Ave., Waterbury, CT. and is an EOE.
