Monday, May 23, 2016

Library Digital Support Specialist -

The Arnold Bernhard Library at Quinnipiac University seeks a motivated and service-oriented individual for the position of Library Digital Support Specialist.  This position provides support, user interface maintenance and trouble-shooting for library digital services, which are the hardware and library systems, including but not limited to the discovery layer, ILS, EZProxy, and LibGuides. In addition to providing this support, the position requires managing multiple, simultaneous projects for the improvement of the library’s digital services.  The position also provides backup supervision and assistance to the Access Services department as needed. Additional digital or access services duties may be assigned in support of the library’s priorities and appropriate to the successful candidate’s strengths and expertise. A high degree of flexibility and openness to change are essential, as is a commitment to reflective practice and continuous improvement and the ability to work autonomously. In this position, you will frequently need to explain technical concepts and processes in non-technical terms for a variety of audiences. This is a full-time position with the following work hours:  1pm to 9pm, Monday through Thursday, 9am – 5pm Friday during the academic year.  Occasional weekend hours may be required.  Intersession and summer hours vary. This position is the ranking staff member in the absence of a full-time librarian. Quinnipiac is a thriving private university in Connecticut located 90 minutes north of New York City and two hours from Boston. The university enrolls 6,700 full-time undergraduate and 3,000 graduate students in 58 undergraduate and more than 20 graduate programs of study in its Schools of Business, Communications, Education, Engineering, Health Sciences, Law, Frank H. Netter MD School of Medicine, Nursing and the College of Arts and Sciences. Quinnipiac consistently ranks among the top regional universities in the North in U.S. News & World Report’s America’s “Best Colleges” issue. Quinnipiac also is recognized in Princeton Review’s “The Best 380 Colleges.” The Chronicle of Higher Education has named Quinnipiac among the “Great Colleges to Work For.” For more information, please visit Responsibilities: Proactively identify and lead initiatives to troubleshoot library resource access problems. Collaborate with a team as well as partners outside the library to accomplish objectives. Serve as primary contact for communication with library system vendors. Plan, manage, implement and measure the success of multiple, simultaneous projects for the improvement of the library’s digital services. Participate in the design and creation of visual materials and user interfaces to provide and promote library services.  These include but are not limited to instructional videos, web-based announcements, instructions, and guides. Act as the supervisor of part-time employees and students in Access Services in the absence of full-time staff and perform circulation/reserve duties on an as-needed basis.This position is the ranking staff member in the absence of a full-time librarian. Qualifications: Bachelor’s degree required.  Associate’s degree and relevant experience or training may substitute; Strong customer service orientation; excellent communication and interpersonal skills required; Minimum 3 years’ experience with current library systems, software and platforms (discovery layer, ILS, proxy server, research guide/pathfinder software). Demonstrated ownership of projects and deliverables, and ability to meet deadlines. The successful candidate will possess strong customer service skills, have a working knowledge of web programming languages used in library applications, and will be able to prioritize and keep the big picture in mind while attending to details.  Also have a deep curiosity around current products, trends, software, platforms and hardware and will possess outstanding project management and communication skills.  Desired:Recent academic library experience. Experience using HTML5, CSS, and programming with APIs within library applications. Experience with creating library video tutorials. Familiarity with responsive web design. Familiarity with library XML.  Supervisory experience. Familiarity with content management systems. PHYSICAL DEMANDS: Ability to sit or stand for long periods, Ability to shelve books and push loaded book carts. Ability to work extended periods on a keyboard and use a mouse. Ability to lift 40 pounds repeatedly. Ability to bend, stoop and rise from a kneeling position. Quinnipiac University is considering only those applicants who have valid authorization to work in the United States.  Quinnipiac University does not sponsor employment based visas for this position. TO APPLY:  Visit: Applications must be submitted online only. Contact information for three professional references must be submitted on the application form. Applications will be reviewed as received and will continue until the position is filled. Quinnipiac University has a strong commitment to the principles and practices of diversity throughout the University community and welcome candidates who would enhance that diversity. Quinnipiac University is an Equal Opportunity Employer. Job Code: 2016-1896