The E.C. Scranton Memorial Library in Madison, CT seeks a customer service-oriented, collaborative and flexible individual to join our team. The position includes circulation of books and other materials, one of the Library’s most important functions. Circulation staff members play a key role in library services by providing prompt, accurate, and friendly service. The successful candidate will have strong computer and technology skills; excellent oral and written communication and interpersonal skills; and the ability to provide exemplary customer service to patrons of all ages.
Essential Job Functions:
- Check in and check out materials
- Register new patrons and provide orientation information
- Find and process holds and notify patrons when they are available
- Assist patrons in person and over the phone
- Collect fines for lost or damaged materials
- Perform other Circulation activities as assigned
- Help cover other service desks as needed
Qualifications:
- High school diploma or GED (college preferred)
- Computer skills, including keyboarding; basic knowledge of MS Word and Excel; familiarity with the Library’s online catalog, website, databases, and other electronic resources
- Capacity to perform detailed work consistently and accurately
- Ability to deal pleasantly and effectively with the public, including upset patrons
- Experience with III Sierra ILS, a plus
Hours and Schedule: A base of 19.5 hours per week, including Monday, Tuesday, Wednesday 9:00 -1:00, Thursday evenings 4:00 - 8:00 and a weekend rotation.
Benefits & Compensation: Salary is $17.58/hr. Company-paid holidays and PTO on an accrual basis
To apply: Send a meaningful cover letter, resume, and contact information for three references to scrantonlibraryhr@scrantonlibrary.org on or before October 30, 2026.
