Job Summary: The UConn Library is seeking an Access Services Coordinator to provide excellent onsite public service at UConn’s Stamford Campus, Jeremy Richard Library. The Access Services Coordinator reports to the Stamford Campus Library Director and is responsible for fostering a culture of hospitality for all library visitors, including students, faculty, staff, and members of the public. The successful candidate will ensure a consistent user experience by providing direct coverage for the library’s service desk and oversight of the library’s student employees.
Guided by our Strategic Framework of Connect, Empower, and Engage, the successful candidate will contribute to the advancement of the UConn Library through collaboration with colleagues and a proactive approach to supporting and coordinating user-focused services. Along with all UConn Library personnel, the successful candidate makes a positive contribution to a culture of inclusion and respect in all interactions within the library and across the University and exemplifies the UConn Library values of kindness and trust, curiosity and inquiry, equity and inclusion, and having fun.
Minimum Qualifications: Bachelor’s degree. Minimum of three years related professional experience. Superior customer service skills and a demonstrated commitment to customer service. Working knowledge of integrated library systems. Demonstrated commitment to supporting and reinforcing the principles of diversity, equity, and inclusion. Demonstrated understanding of and ability to provide excellent student supervision. Strong collaboration, oral and written communication, interpersonal, and creative problem solving skills. Demonstrated organizational skills with the ability to maintain accurate records with strong attention to detail. Demonstrated ability to work independently and in a team-based environment and be flexible in approach to problem solving and recommending, implementing, and supporting solutions. Demonstrated willingness to develop new skills and knowledge.
Preferred Qualifications: Experience working with integrated library systems, preferably the ExLibris Alma ILS and Springshare. Demonstrated proficiency with the Microsoft Office Suite of products or a similar software application package. Demonstrated ability to manage multiple simultaneous projects and deadlines. Demonstrated ability to instruct and train individuals and groups.
Appointment Terms: This is a full-time, onsite position based on the UConn Stamford Campus in Stamford, Connecticut. The typical work schedule is Monday through Friday 8 am – 4 pm but occasional evening and weekend hours should be expected, at times, in support of program events and activities. Additionally, this position is categorized as Emergency Support Services/Essential Staff whereby incumbents must be willing and able to work during emergency closures/delayed openings due to inclement weather or for significant events that affect campus operations.
The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary is dependent upon education, qualifications, and experience. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
To Apply: Please see the full position posting and apply online here. Upload a detailed resume, cover letter, and contact information for three (3) professional references. Candidates must address in their cover letter and/or resume how their candidacy meets the position responsibilities, minimum qualifications, and preferred qualifications (if applicable). Incomplete applications will not be considered.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on October 1, 2023.
The University of Connecticut is an AA/EEO Employer.
