Hartford
Public Library is nationally recognized for its wide range of
initiatives including immigration services, employment assistance,
school partnerships and youth leadership training. Now celebrating its
127th year, Hartford Public Library remains at the forefront of
redefining the urban library experience. HPL is the catalyst for
opportunities in education, civic engagement, intellectual enrichment
and cultural development for tens of thousands of children, youth and
adults every year. www.hplct.org.
The library seeks a Technical Services Manager.
In this role you will be responsible for effectively managing the
operations and activities of the library’s technical service operations.
This includes management and oversight of the technical service staff,
planning, direction and management of acquisitions, cataloging,
classification, and processing of library materials. This role reports
to the Customer Experience Officer and is located at the downtown
library.
Monitors, customizes, and ensures optimal operation of
all software components of the ILS, supporting a variety of services
including circulation, acquisitions, cataloging, serials, reports,
external interface functions, and the online public access catalog
(OPAC). Oversees original and copy cataloging, and classification of
library materials, in accordance with international cataloging standards
and library best practices. Configures and manages the efficient
operation of the OPAC including application performance, administration,
maintenance, and upgrades to meet library requirements. Serves as
primary contact for ILS related issues, and as liaison to staff, other
libraries, and vendors. Participates in the ILS community, building
strategic relationships with other users of the ILS. Responsible for
assessing and developing best strategies to ensure a positive user
experience for both customers and stakeholders. Contributes to, and
influences, technological designs and processes by providing key
insights about the needs and desires of customers. Participates in the
design of an end-to-end chain of services with the public services teams
and IT. In collaboration with IT, maintains interfaces between the
library's integrated library system and 3rd-party products, in-house
developed products, self-service checkout, computer reservation systems,
and web-based applications that require authentication from the
customer database. Maintains an accurate, up-to-date database of library
materials in all formats and for all age populations. Has oversight and
support of Technical Services staff in maintenance of ILS acquisitions,
cataloging, collection management and collection development (print and
electronic). Responsible for staff training on ILS, including new
releases and modules. Works closely with Hartford Public Schools and the
Boundless partnership to ensure access to library resources and
materials to Hartford students and families. Monitors performance of
applications and plans for future system changes. Performs data
extraction and analysis; produces statistics and reports as required.
Runs both routine and on-demand data clean-up reports and performs
associated record updates. Performs other duties as assigned.
Qualifications:
Graduate degree in Library Science, Information Science, Database
Administration/Development or related field. Public library experience
with at least 2 years of automated integrated library system experience.
Minimum of 2 years of progressively responsible experience performing
systems administration. ILS Management experience. Experience with
cataloging RDA and AACR2. Demonstrated ability to take initiative and
ownership of projects with strong attention to detail and accuracy.
Collaborative team player with the ability to work independently.
Excellent organizational and priority setting skills. Ability to provide
consistent and excellent customer service to a diverse population.
Effective oral and written communication skills. COVID-19 vaccination required.
Preferred Experience: Ability
to speak a second language. Experience working within a union
environment. Experience with SIRSI Integrated Library System. Knowledge
of HTML5 and CSS. Experience working with cataloging tools such as
MARCedit. Knowledge of PERL5 and associated APIs.
To Apply: Please email resume and cover letters to the attention of the Director of Human Resources at sdwhite@leadingculturesolutions.com and note “Technical Services Manager” in the subject line. Hartford Public Library is an Equal Opportunity Employer.
