Technical Services/UX Manager, Full Time - Hartford Public Library. REPOSTED. Hartford
Public Library is nationally recognized for its wide range of
initiatives including
immigration services, employment assistance, school partnerships and
youth leadership training. Now celebrating its 127th year, Hartford
Public Library remains at the forefront of redefining the urban library
experience in the 21st Century with services
designed for and by a diverse and dynamic city and region. With
seven locations throughout the city, HPL is the catalyst for
opportunities in education, civic engagement, intellectual enrichment
and cultural development for tens of thousands of children,
youth and adults every year. www.hplct.org
The Library currently seeks a Technical Services/UX Manager. Responsibilities include:
Technical Software ILS
• Effectively managing the operations and activities of the library’s
technical service operations. Monitors, customizes, and ensures optimal
operation and quality assurance of all software components of the ILS
supporting
a variety of services including circulation, acquisitions,
cataloging, serials, reports, external interface functions, the online
public access catalog (OPAC).
• Oversees original and copy
cataloging and classification
of library materials in accordance with international cataloging
standards and library best practices. Updates records and files relevant
to all general collections’ information and activities.
•
Configures and manages
the efficient operation of the including application performance,
administration, maintenance, and upgrades to meet library requirements.
Writes reports and scripts.
• Works closely and serves as
primary contact for ILS
related issues, and as liaison to staff, other libraries and vendors
to in troubleshooting, developing new system capabilities and
advocating issues on behalf of the library. Participates in the ILS
community, building strategic relationships with
other users of the ILS
User Experience
•
Assess and develop best strategies to remove barriers for
customers/stakeholders to quickly access information and resources and
get the assistance
or services that they need through the ILS, website, or app.
Constantly strives to find new ways to increase customer satisfaction
and understanding, foster equitable services, and forge meaningful
connections.
• Contribute
to and influence technological designs and processes by providing key insights about the needs and desires of customers.
• In partnership with UX public service teams and IT, designs end to
end chain of services, systems,
and human interactions. Prepares strategies and implements plans for
cross functional interdepartmental alignment to assist customer facing
self-service software and technology.
• In collaboration with
IT, maintains interfaces
between the library's integrated library system and 3rd-party
products, in-house developed products, self-service checkout, computer
reservation systems, and web-based applications that require
authentication from the patron database.
Leadership/Supervision/Training
• Supervision and
oversight of library technical and circulation operations and management
of technical service staff. Oversight of the activities of the
technical services department
and allocates work to staff assigned. Oversight and support of
Technical Services staff in maintenance of ILS acquisitions, cataloging,
collection management and development (print and electronic).
•
Maintains an accurate,
up-to-date database of library materials in all formats and for all
age populations. Works closely with HPS and the Boundless partnership to
ensure access to library resources and materials to Hartford students
and families. Oversees staff training
on ILS, including new releases and modules.
Reporting and Analytics
• Monitors performance of applications and plans for future system
changes. Performs data extraction and analysis;
produces statistics and reports as required. Continually analyzes
and optimizes resource discovery. Runs both routine and on-demand data
clean-up reports and performs associated record updates.
QUALIFICATIONS:
Required:
Master’s Degree in Library Science. Public library experience with at
least 2 years of automated information library system experience. A
minimum of 2 years of progressively responsible experience performing
systems administration. ILS Management experience. Cataloging RDA
and AACR2 experience. Strong commitment to consistent, excellent
customer service to a diverse population. Ability to work independently
and in a team environment. Solid written and
verbal communication, listening, organizational and priority setting
skills.
Preferred: Second Language Preferred. Experience working in a union environment. Knowledge of HTML5 and CSS. Experience working with
cataloging tools such as MARCedit. Knowledge of PERL5 and associated APIs.
To Apply: Please email resume and cover letter to hpljobs@hplct.org and
reference Technical Services/UX Manager in the subject line of your email. Hartford Public Library is an Equal Opportunity Employer.
