Reference Assistant (Part-Time) - The
E.C. Scranton Memorial Library in Madison, CT seeks customer service
oriented, collaborative and flexible individuals to join our team. The
successful candidates will have strong computer and technology skills;
excellent oral and written communication and interpersonal skills; and
the ability to provide excellent customer service to all.
Essential Job Duties: Provides exemplary customer service to the public
in person and over the phone. Assists patrons to find library materials
and to access library and community services; including quiet study
rooms. Assists patrons with computers, printers, online databases,
equipment, and internet searching. Assists patrons in the Teen Room.
Ensures that the Library Code of Conduct and other policies are applied
fairly and equitably. Other duties as assigned.
Qualifications: A
Bachelor’s degree from an accredited college or university OR an
equivalent combination of education and experience. Proven track record
of providing outstanding customer service to a wide range of ages and
abilities. Proficiency in wide variety of software and hardware,
including MS Word, Excel, PowerPoint, PC and Apple platforms, electronic
resources, library automation systems, social media, and Google apps.
Experience with teenagers, preferred.
Physical Demands: The
physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of
this position. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions. Duties
require moving throughout the building to access collections, lead
programs and meetings, and operate office equipment. Duties require
ability to express and exchange ideas by means of the spoken word and to
perceive the nature of sounds at normal speaking levels, with or
without correction. Duties require close visual acuity for extensive
reading and viewing a computer terminal. Duties require extended periods
of standing, walking, and sitting. Duties require occasional periods of
pulling/pushing items, lifting/carrying items up to twenty pounds,
bending, stooping, and fine manipulation skills.
Hours: 8 – 12 hours a week, primarily evenings and weekends. Part-time non-exempt/hourly.
Benefits & Compensation: $20/per hour. 13 paid holidays, plus paid time off.
Reports to: Head of Reference & Local History
To apply: Send a meaningful cover letter, resume, and contact information for three references to: scrantonlibraryhr@scrantonlibrary.org on or before Monday, November 1st.
Disclaimer: Nothing in this job description restricts the E.C. Scranton
Memorial Library’s right to assign or reassign duties and
responsibilities to this job at any time. This description reflects the
E.C. Scranton Memorial Library’s assignment of essential functions, it
does not proscribe or restrict the tasks that may be assigned. This job
description is subject to change at any time.
The E.C. Scranton
Memorial Library is an equal opportunity employer and does not
discriminate as to age, race, color, creed, marital status, national
origin, sexual orientation, disability, or other protected status under
state and federal laws.
