FT Library Clerk - The
Russell Library seeks an adaptable, tech-savvy, user
experience-oriented Clerk to serve the Middletown public. The Clerk
works directly with patrons, greets visitors, registers borrowers,
manages accounts, accepts payments, circulates materials, supports
self-service, answers incoming calls, shelves books and other materials,
and performs a variety of other duties related to the lending and
return of library materials according to established and evolving
policies and procedures. While most of their time will be spent at our
Borrowing desk, the Clerk may also be called upon to fill in at the
Information and/or Youth desks. An ideal candidate will demonstrate
enthusiasm for all the library has to offer, and readily share that
enthusiasm with patrons by ushering them through the building while
talking up our collections, programs, and services.
Middletown
is a vibrant, growing and wonderfully diverse community of nearly 48,000
residents, located on the Connecticut River, in the heart of the Nutmeg
State. Home to two colleges and universities, a thriving downtown, a
rich cultural and dining scene, and a unique combination of urban,
suburban and rural life, Middletown has something to offer everyone.
Founded in 1875, the Russell Library is a 501(c)(3) organization that
serves as the principal public library for the City of Middletown, with a
full range of services aimed at 21st-century users. Our
recently-completed strategic plan sets our course for success in the
coming years.
The Library Clerk uses technology to serve people
from all walks of life. Adept at navigating our integrated library
system, online catalog, public events calendar, self-service kiosks,
downloadable/streaming platforms, and scheduling software, the Clerk
makes it easy for borrowers to access our collections, programs,
services, and professional staff. The incumbent responds to incoming
calls thoughtfully, connecting callers with the depth and breadth of
knowledge and assistance our whole staff has to offer. The Clerk readily
answers any questions they receive promptly, accurately and
confidentially. When people bring their devices to the library looking
for help, the Clerk jumps right in to show them the ropes.
Attitude is everything when it comes to exceptional customer service.
The successful candidate will be pleasant, patient, friendly, positive,
competent and constructive. They treat every individual with dignity and
respect, and provide such a wonderful user experience that patrons
can’t wait to tell their family and friends about their last visit to
the Russell Library.
The skills and knowledge required would
generally be acquired with a high school diploma or GED and some working
or internship experience in a library or other intensive
customer-service environment. 35 hours per week; evenings and weekends
required. Union.
Starting pay: $20.46/hr plus a competitive employee benefits package. Apply at this link no later than 3:00 p.m. on Friday, October 29, 2021.
Russell Library is an equal opportunity employer. Russell Library
prohibits discrimination and harassment of any type and affords equal
employment opportunities to employees and applicants without regard to
race, color, religion, sex (including pregnancy, gender identity or
gender expression), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
parental status, military service, or other legally protected
characteristics.
Russell Library conforms to the spirit as well
as to the letter of all applicable laws and regulations. Equity,
diversity and inclusion are core values at Russell Library. We seek to
employ people who share those values and readily apply them in their
work.
