Technical Services/UX Manager, Full Time - Hartford
Public Library is nationally recognized for its wide range of
initiatives including immigration services, employment assistance,
school partnerships and youth leadership training. Now celebrating its
127th year, Hartford Public Library remains at the forefront of
redefining the urban library experience in the 21st Century with
services designed for and by a diverse and dynamic city and region. With
seven locations throughout the city, HPL is the catalyst for
opportunities in education, civic engagement, intellectual enrichment
and cultural development for tens of thousands of children, youth and
adults every year. www.hplct.org.
The Library currently seeks a Technical Services/UX Manager. Responsibilities include:
Technical Software ILS
• Effectively managing the operations and activities of the library’s
technical service operations. Monitors, customizes, and ensures optimal
operation and quality assurance of all software components of the ILS
supporting a variety of services including circulation, acquisitions,
cataloging, serials, reports, external interface functions, the online
public access catalog (OPAC).
• Oversees original and copy
cataloging and classification of library materials in accordance with
international cataloging standards and library best practices. Updates
records and files relevant to all general collections’ information and
activities.
• Configures and manages the efficient operation of
the including application performance, administration, maintenance, and
upgrades to meet library requirements. Writes reports and scripts.
• Works closely and serves as primary contact for ILS related issues,
and as liaison to staff, other libraries and vendors to in
troubleshooting, developing new system capabilities and advocating
issues on behalf of the library. Participates in the ILS community,
building strategic relationships with other users of the ILS
User Experience
• Assess and develop best strategies to remove barriers for
customers/stakeholders to quickly access information and resources and
get the assistance or services that they need through the ILS, website,
or app. Constantly strives to find new ways to increase customer
satisfaction and understanding, foster equitable services, and forge
meaningful connections.
• Contribute to and influence
technological designs and processes by providing key insights about the
needs and desires of customers.
• In partnership with UX public
service teams and IT, designs end to end chain of services, systems,
and human interactions. Prepares strategies and implements plans for
cross functional interdepartmental alignment to assist customer facing
self-service software and technology.
• In collaboration with
IT, maintains interfaces between the library's integrated library system
and 3rd-party products, in-house developed products, self-service
checkout, computer reservation systems, and web-based applications that
require authentication from the patron database.
Leadership/Supervision/Training
• Supervision and oversight of library technical and circulation
operations and management of technical service staff. Oversight of the
activities of the technical services department and allocates work to
staff assigned. Oversight and support of Technical Services staff in
maintenance of ILS acquisitions, cataloging, collection management and
development (print and electronic).
• Maintains an accurate,
up-to-date database of library materials in all formats and for all age
populations. Works closely with HPS and the Boundless partnership to
ensure access to library resources and materials to Hartford students
and families. Oversees staff training on ILS, including new releases
and modules.
Reporting and Analytics
• Monitors
performance of applications and plans for future system changes.
Performs data extraction and analysis; produces statistics and reports
as required. Continually analyzes and optimizes resource discovery. Runs
both routine and on-demand data clean-up reports and performs
associated record updates.
QUALIFICATIONS:
Required:
Master’s Degree in Library Science. Public library experience with at
least 2 years of automated information library system experience. A
minimum of 2 years of progressively responsible experience performing
systems administration. ILS Management experience. Cataloging RDA and
AACR2 experience. Strong commitment to consistent, excellent customer
service to a diverse population. Ability to work independently and in a
team environment. Solid written and verbal communication, listening,
organizational and priority setting skills.
Preferred: Second
Language Preferred. Experience working in a union environment.
Knowledge of HTML5 and CSS. Experience working with cataloging tools
such as MARCedit. Knowledge of PERL5 and associated APIs.
To Apply: Please email resume and cover letter to hpljobs@hplct.org and reference Technical Services/UX Manager in the subject line of your email. Hartford Public Library is an Equal Opportunity Employer.
