Albany Library and Community Hub Manager - Hartford Public Library. Summary:
Hartford Public Library seeks a collaborative and resourceful leader
who understands and enjoys working with the Hartford community,
particularly youth and teens. The Albany Library and Community Hub
Manager has overall responsibility and accountability for all functions
of the Albany Library and Community Hub. This includes the management of
public service operations including circulation, adult services, youth
and teen services, community engagement, outreach, programming, and
coordination with other HPL departments. This position is also
accountable for training, scheduling and evaluating staff and assists in
short-term and long-term planning for the location. You will work to
develop community partnerships and programming efforts in collaboration
with the team. This position ensures the highest level of service is
provided by staff to all customers.
About Hartford: Hartford,
the capital of Connecticut, is home to the nation’s oldest public art
museum and oldest Public Park. The City is proud of its innovative
iQuilt project, a culture-based urban design plan for Downtown
Hartford—a compact historic district with more than 45 cultural assets
and destinations (including the Library) accessible through a pedestrian
network. Its centerpiece is the GreenWalk, a one mile chain of parks
and plazas connecting the Capitol to the Connecticut River waterfront.
The City’s goals include a more walkable, sustainable, and welcoming
downtown, an improved cultural network, and a stronger economy and
workforce. Hartford is a city of 17 diverse neighborhoods—each one
possessing its own history, diverse cultures and distinct architectural
charm, which makes Hartford a premier destination to live, work, play
and raise a family.
Responsibilities:
Service Delivery:
Develops, coordinates and implements a comprehensive slate of
programming based upon identified needs of the community. Promotes the
Albany branch through community and private sector contacts, marketing
efforts, and personal contact with customers in order to determine the
needs of the community. Emphasize customer engagement and satisfaction
as service priority. Develop and manage effective relationships and
partnerships with key stakeholders including staff, community
organizations, municipal agencies, schools, and Hartford residents.
Ensure there are books and other materials and resources relevant to the
community’s needs. Understand and support Library’s mission and values;
adapt services to support strategic plan.
Staff Management:
Provide effective leadership, direction and supervision to staff.
Continuously manage staff performance including tracking of progress
against objectives. Effectively convey information to staff in timely
fashion and work towards developing opportunities for staff feedback and
open discussion. Identify areas for improvement and recommend continual
professional development and growth opportunities. Apply work rules,
policies and guidelines of union contract and employee handbook.
Branch Operations and Management: Plan and oversee, the delivery of all
services and operations including departmental budget, administration
of library services; marketing and promoting collections, programs and
services; and developing community partnerships. Attentive to
facility/building issues for proper branch operations; communicate with
Facility Manager when required. Respond appropriately to sensitive,
confidential and/ or controversial inquiries or complaints and other
matters related to branch. Foster a positive environment and ensure
customer satisfaction.
Reporting and Fiscal Management: Monitor
branch budgets, meet fiscal expectations; ensure POS transactions are
properly recorded and delivered to the business office. Collect and
analyze statistics; adapt to trends and organizational objectives.
Develops and delivers reports and presentations to senior HPL management
as needed.
Requirements: Master’s in Library and Information
Sciences, Education, Social Work, Psychology, or other relevant area of
study required. Minimum of three years of increasingly responsible
leadership experience preferably in a public library and/or non-profit
organization. Minimum of two years of staff supervisory experience
required, including performance management of direct reports. Minimum of
two years of non-profit experience, preferably in an organization with
an educational, cultural, and/or youth-based mission. Successfully
demonstrated commitment to providing consistent, high-quality public
service to a diverse population. Flexibility, sense of humor, strong
commitment to collaboration, self-reflection, and resourcefulness highly
desirable! Passion for youth development.
Other Requirements:
Strong commitment to working in a team environment is required. Required
proficiency in Microsoft Office suite of products. Ability to establish
and maintain effective working relationships with individuals and
groups, both professional and non-professional, co-workers, management
personnel, the public and others. Strong written and verbal
communication, listening, organization and priority setting skills.
Strong public relations skills. Ability to work in a fast-paced
environment and juggle multiple priorities. Ability to think quickly,
assess a situation and make a sound decision. Ability to create clear
and concise reports, and to deliver them orally to a wide variety of
audiences. Ability to deal effectively with elected officials, and other
public constituencies. Access to reliable transportation is required.
Apply: To start the application process, log onto the Hartford Public Library website for the link to apply online. Interested candidates must complete an on-line application, attach a cover letter, and resume.
