Access Services Associate (University Library Assistant 2), 2 positions - UConn Library, Storrs. UCP 5. Job ID: 2020307. Location: Storrs Campus. The UConn Library is
seeking two Access Services Associates to provide excellent customer
service at the Homer Babbidge Library’s Information Desk (iDesk), the
primary customer service point on the Plaza Level of the Homer Babbidge
Library. The Access Services Associates work collaboratively to create a
culture of hospitality for all UConn Library stakeholders, including
students, faculty, staff, and members of the public. The successful
candidates will each provide coverage for either the day or evening
iDesk rotation, working in conjunction to both provide a consistent user
experience and oversee the work of iDesk student employees. As an
active member of the Academic Engagement area’s Access Services unit,
both positions function under the general direction of and report to the
Head of Access Services and contribute to the advancement of the UConn
Library through collaboration with colleagues and a proactive approach
to supporting and coordinating user-focused services. Along with all
UConn Library personnel, the successful candidate makes a positive
contribution to a culture of inclusion and respect in all interactions
within the Library and across the University and exemplifies the UConn
Library values of kindness and trust, curiosity and inquiry, equity and
inclusion, and having fun.
Day Access Services Associate: Monday through Friday, 7:15 a.m. to
3:15 p.m. for the Academic Year, Recess/Summer Session, and Winter
Session Periods
Evening Access Services Associate: Sunday through Thursday 3:30
p.m. to 11:30 p.m. for the Academic Year. Recess/Summer Session hours
will be Sunday through Thursday from 9:30 a.m. to 5:30 p.m. Winter
Session hours will be Sunday from 9:30 a.m. to 5:30 p.m. and Monday to
Thursday from to 1:30 p.m. to 9:30 p.m. Please go to
https://registrar.uconn.edu/academic-calendar/ to see the University’s
Academic Calendar schedule.
DUTIES AND RESPONSIBILITIES
For Both Appointments: Provides superior customer service at the
iDesk to all members of the UConn community. Staffs the iDesk
independently, ensuring iDesk coverage across gaps in student worker
coverage or student worker absence during assigned rotation. Leads,
trains, and supervises student employees serving at the UConn Library
iDesk. Provides information assistance and referrals as necessary at the
iDesk.Provides circulation services for books, media, and
technology.Resolves questions and issue related to bills, fines, or
overdue items. Co-manages the UConn Library’s room reservation system
and technology lending at the iDesk. Creates and maintains content for
UConn Library web pages related to Access Services functions, including
lending information, hours, calendar, etc. Collaborates and coordinates
with Facilities and Security staff in building and security related
items, relaying community and specific user needs as appropriate.
Participates in unit, area, and library ongoing assessment of access
services work-flow and range/quality of service. May participate in chat
reference services and/or project based work. Serves as an Ad Hoc
Essential/Emergency Support Services Staff for the UConn Library.
Additional Responsibilities for Day Access Associate: Opens the
iDesk during assigned rotation (Monday through Friday) as the academic
schedule requires. Coordinates borrowing materials processing and
manages shelving operations for the Homer Babbidge Library. Collaborates
and coordinates with Interlibrary Services with regard to Interlibrary
Services materials and processes.
Additional Responsibilities for Evening Access Associate: Closes
the iDesk during assigned rotation (Sunday through Thursday) as the
academic schedule requires. Creatively fosters student engagement with
the UConn Library, serving as liaison to the Library Student Advisory
Board. Collaborates with colleagues across the Library to develop and
staff programming in support of student engagement and success.
Shared Expectations for Student Supervisors: Hires, schedules,
trains, and supervises student employees. Determines work assignments
and provides feedback to each student employee. Approves student
timecards and resolves time reporting and/or student payroll issues in a
timely manner. Manages student employment budget, providing allocation
requests and ensuring student payroll expenditures remain within
approved budget. Maintains current student employee personnel records.
Adheres to the policies and procedures as outlined in the UConn Library
Student Employee Handbook and the UConn Student Employment Guide.
Shared Expectations for All Staff: Participates in planning and
actively contributes to Area and Unit priorities, initiatives, and
operations through collaboration and cooperation. Demonstrates reliable
and effective written and verbal communication and interpersonal skills.
Maintains currency and open communication in ongoing trends and
developments related to position responsibilities. Works effectively in
current office applications, software, and communication tools as set by
the UConn Library and the University of Connecticut. Exhibits
appreciation of, sensitivity to, and respect for a diverse working
environment, inclusive of social, economic, cultural, ideological,
gender, racial, and ethnic backgrounds. Performs duties parallel to
position responsibilities as required.
MINIMUM QUALIFICATIONS: Bachelor’s degree and a minimum of one year
related experience or an equivalent combination of education and
related experience. Superior customer service skills and a demonstrated
commitment to customer service. Demonstrated understanding of and
ability to provide excellent student supervision. Demonstrated ability
to manage multiple simultaneous projects and deadlines. Strong
collaboration, oral and written communication, interpersonal, and
creative problem solving skills. Demonstrated organizational skills with
the ability to maintain accurate records with a strong attention to
detail. Demonstrated ability to work independently and in a team-based
environment and be flexible in approach to problem solving and
recommending, implementing, and supporting solutions. Demonstrated
willingness to develop new skills and knowledge.
PREFERRED QUALIFICATIONS: Previous experience working in an
academic library. Knowledge of library systems, preferably the ExLibris
Alma ILS and Springshare. Demonstrated knowledge/proficiency with the
Microsoft Office Suite of products or a similar software application
package. Demonstrated ability to instruct and train individuals and
groups.
APPOINTMENT TERMS: This is a full-time position based in Storrs,
Connecticut. The University offers a competitive salary, outstanding
benefits, including employee and dependent tuition waivers at UConn and a
highly desirable work environment. Salary is dependent upon education,
qualifications, and experience.
TO APPLY: Please apply online at www.jobs.uconn.edu,
Staff Positions, Search #2020307. For full consideration, please submit
a cover letter, detailed resume, and contact information for three
professional references. Nominations and inquiries should be sent in
confidence to ellen.silbermann@uconn.edu. To ensure full consideration, inquiries and applications should be submitted by December 15, 2019.
