TAP Manager - Hartford Public Library. Summary: Hartford Public Library, The American Place (TAP) offers basic
adult education, workforce literacy and citizenship services. The
individual will manage a range of key projects related to the smooth
delivery of The American Place services. TAP provides services to adults
ages 17 and above with an emphasis on basic education, citizenship and
workforce readiness. Management includes: overseeing the roll out and
execution of project activities; monitoring deliverables and milestones;
identifying opportunities to streamline and improve operations;
identifying options to overcome project challenges; supervising staff as
well as coordinating public-facing services on a day-to-day basis.
Responsibilities, Operations Management: Manages multiple grant
activities and budgets. This includes data aggregation and analysis;
timely statistical and budget reporting; hiring and monitoring
contractual employees and assistants. Manages the development and
implementation of a centralized electronic administrative system
tracking TAP client intake from multiple program entry points,
referrals, and outcomes. Develops and maintains a regular cycle of
program evaluation, identifies key successes, makes recommendations for
improvements, maintains up-to-date policies and procedures. Manages
programs within available budgets and makes decisions for how
programming budgets are distributed, monitors project spending,
contractual employees, invoices, and submits timely reports accordingly.
Manages staff including evaluating performance, goal setting, training
and coaching. Prepares and submits performance reviews. Ensure adherence
to company policies and procedures.
Responsibilities, Teaching & Learning: Manages the delivery of
online and on-ground curricula with quality control measures to meet
goals of technology-enhanced teaching and learning environment; in
collaboration with department staff evaluates effectiveness of
instructional activities in promoting knowledge, literacy skills
acquisition and workforce readiness. Formulates and provides
professional development to support the delivery of e-Learning resources
and devices. Leads training efforts and maintains open communication
flow to support uniform and quality delivery of TAP-related services
system wide. Provides branch staff with sound program development and
logistical recommendations, encourages effective planning and shares
information on best-practice principles to related programming/services.
Responsibilities, Outreach and Relationship Building: Maintains
effective working relationships and rapport with students, staff, and
partners, notably, Capital Workforce Partners, CT State Department of
Education, USCIS, and Hartford Public Schools, Department of Adult
Education, while maintaining a focus on client service. Develops new
programming partnerships with businesses, non-profit organizations and
government agencies, coordinates contracting and/or MOUs//MOAs. Helps to
sustain a supportive and collegial environment for staff system wide,
both through regular in-person meetings and online communications.
Contributes content to communications tools (e.g. HPL e-Newsletter,
Facebook, etc.).
Required: Master's in Library Science or Master's in Library and
Information Science from an ALA accredited institution required. Three
years’ experience delivering educational/informational services to
adults in a not-profit urban setting. Experience with federal grant
projects and implementation. Strong project development, implementation
and management abilities including demonstrated organizational skills
and the ability to manage conflicting priorities. Minimum two years’
experience supervising both professional and support staff. Ability to
work well under pressure, meet deadlines and perform detailed work
accurately. Experience in program design and implementation across a
network of locations. Ability to exercise sound judgement, identify and
assess problems and act decisively to implement appropriate solutions or
recommendations. Demonstrated experience coordinating work with many
different constituencies, including external partners, and have
experience working with diverse populations. Excellent oral and written
communications skills including ability to produce quality documents,
reports and verbal information confidently to a range of audiences.
Excellent interpersonal skills including the ability to collaborate,
communicate ideas, generate support, negotiate and resolve conflict.
Comfortable working in a fast-paced environment with rapidly shifting
responsibilities. Knowledgeable (or willing to attend trainings to
attain knowledge) of State of Connecticut’s Adult Education policies and
procedures and U.S. immigration. Strong technology and data entry
skills with experience in Excel and familiarity with learning management
systems. Experience facilitating staff training and supporting
professional development.
Apply: To start the application process, log onto the Hartford Public Library website for the link to apply online. Interested candidates must complete an on-line application, attach a cover letter, and resume.
