Librarian III, Head of Borrower Services - Town of Hamden.
Classified/Competitive BU: AFSCME, Local 1303-115. Salary: Range 3. The
Civil Service Commission announces the open competitive recruitment for
the position of Head of Borrower Services / Librarian III.
Position Definition: Plans, organizes and supervises
the activities of the Borrower Services unit, including the circulation
of library materials, issuing of library cards and collection of fines
and fees. Explains service policies to the public.
Supervision Received: Works under the general
supervision of the Library Director. Interacts with all Library
Departments.
Supervision Exercised: Provides direct supervision to
Library Technical Assistants, Library Clerks, Pages and other staff
periodically assigned to the Borrower Services Desk, including their
scheduling, training and performance evaluations.
Examples of Essential Job Duties: Plans work according
to established procedures. Prepares work schedules for staffing the
Borrower Services Desk. Provides ongoing training to assigned staff to
assure prompt and accurate loan and receipt of library materials, and
that appropriate circulation and patron records are entered and
maintained in an automated circulation system. Oversees billing and
collection of overdue library materials. Oversees the inspection of
returned library materials for damage or missing items. Follows
prescribed procedures in receiving fines and fees for overdue, damaged
or lost materials. Manages the correct packaging and routing of library
materials through the delivery service. Performs routine Borrower
Services Desk duties as part of the scheduled desk assignment.
Supervises the handling of cash collected from the public. Ensures money
is counted, secured and delivered to the Business Office according to
established procedures. Takes a lead role of representing the Library on
appropriate committees of the LION Consortium, including the topic of
“best practices”.
Assists supervisor in personnel functions including
interviewing candidates and making recommendations for hiring or
promotion of applicants. Reviews with supervisor scheduling, policy and
personnel issues. Administers the Page hiring process including testing
and scoring of candidates. Conducts department meetings at regular
intervals. Prepare reports as necessary. Including monthly statistics
and narratives. Evaluates Borrower Services operating procedures and
makes adjustments to improve efficiency. Participates actively in the
library planning process, focusing on continued exceptional customer
service, improving existing outreach services from the department, and
the creation of new services/programs within the department’s purview.
Examples of Incidental Duties: Attends and participates
in professional library organizations and conferences. Attends LION
committee meetings. Performs other duties as required.
Minimum Qualifications Required: A Master’s Degree in
Library/Information Sciences or Business from an accredited college or
university is required with five years of progressively responsible
experience in a library setting including two years in a supervisory
capacity; or any equivalent combination of education and experience.
Knowledge, Skills and Abilities: A strong working
knowledge of library Borrower Services and library administrative
procedures is required. Expertise in modern office practices, procedures
and equipment is required. Must demonstrate a proficiency in library
computer operations and have a general working knowledge of other
interfacing departmental applications. Must have proficiency in such
productivity software as Microsoft Office and its specific applications
including Word and Excel and Outlook. Must possess basic computational
skills and prepare accurate cash reports. Must have the ability to
maintain and develop effective working relationships with staff and
patrons. Must be able to exercise independent judgment in resolving
complaints concerning the interpretation of library rules and policy.
Must be able to communicate effectively orally and in writing.
License or Certificates: A Connecticut Motor Vehicle Operator’s license is desirable.
Physical, Mental Exertion / Environmental Conditions:
Performs duties in an office environment. Routinely and intermittently
exposed to computer screen. May be required to lift and move light to
medium weights, for example: books, other library materials, and office
supplies. Must be able to hear clearly (correctable to within normal
limits) and to see (vision correctable to 20/20) for data entry and to
complete applications and forms. Must be able to sit or stand at a
public service desk for extended periods of time. There is some stress
in interacting with the public. May be required to occasionally drive to
off-site meetings or training.
Note: The above tasks and responsibilities are
illustrative only. It is not meant to include every task or
responsibility. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential duties.
Applications and copies of the job description are
available in the Personnel/Civil Service Office from 8:30 – 4:30 PM and
on the Town of Hamden website, www.hamden.com. Closing date: Friday, September 14, 2018 @ 4:00 P.M.
