Monday, May 11, 2015

Manager Adult Services – New Canaan Library REVISED POSTING

Our highly valued Manager of Adult Services is moving overseas, creating an opportunity for a dynamic and strategic library leader to join our team.
We are looking for:
A qualified librarian with solid leadership experience  to lead a strong team of library professionals
A strategic thinker and planner who thrives in a fast paced and future focused environment
An innovator who has a demonstrated track record of developing and implementing user focused services, products and programs with measureable results.
Please see attached job description
Send relevant resume and cover letter by email before 31 May to :
Lisa Oldham – Executive Director of New Canaan Library

Manager Adult Services Job Description

New Canaan Library Vision:

Enrich the town's intellectual and cultural life by
Providing free and convenient access to information,
Fostering lifelong learning, and
Encouraging the exchange of ideas

Our Values

Lifelong learning

Role purpose

Position is responsible for:  

Ensuring consistently excellent user experiences for all onsite library services to the adult community of New Canaan

Oversight and leadership of full range of user experiences onsite at the library: including, programming, reference/information services, and readers’ advisory, outreach, public technology assistance, instruction/classes, customer service and all other services for adult population of the community

Professional leadership and management of the Adult Services team with a focus on the creation of a high performing, cohesive and well coordinated team which embodies our organizational values and delivers exceptional service at all times

Leading and participating in cross departmental project teams including but not restricted to, service delivery, innovations and management of projects as required

Participating in Library strategic and long range planning in collaboration with the library leadership team

Key Functional relationships

Executive Director
Digital services Manager
Children’s Services Manager
Teen Librarian
Collections Manager



Adult Services team deliver consistently exceptional services (information, reader’s advice, outreach services, programs, classes, technology tuition etc) as measured by agreed performance indicators
Information desk staff is effectively staffed by well prepared team to deliver excellent services
Adult Services team are supported to effectively perform their roles
Effective collaboration  and engagement with other departments  to enable delivery of seamless integrated services to whole community
Leading and participating in professional learning “in house”


Professional leadership of Adult Services team including appropriate delegation and resource allocation to ensure high performing team
Contribution to library strategic planning
Ownership of the planning, development and delivery of onsite services for adults
Collaboration with other managers/department heads to provide seamless access to all services (on site, online, by phone)

Skills & Attributes

Strong strategic thinker  with vision for long term library viability
Team player with strong communication and interpersonal skills
Self-starter who takes initiative
Excellent Customer service ethos
Collaborator with strong follow through to see projects and tasks through to completion
Well organized and reliable
Strong personal professional learning focus
Change agent who effectively creates, mobilizes and develops team to take on new challenges


Strong Strategic planning capability
Strong customer focus
Exemplifies solutions focused and collaborative behaviors
Develops and empowers team to take initiative
Excellent judgment
Continuous improvement process