Wednesday, May 27, 2015

Library Services Assistant 4 - 29411BR. - Yale University Sterling Memorial Library

Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. General Purpose: Provides assistance at the service desks. Using independent judgment, responds to or refers requests. Answers directional and basic information questions about YUL and Yale University using print and electronic resources.

Assists patrons in searching online resources for known and unknown library resources. Charges and discharges library materials. Uses Reservations software to circulate media equipment. Serves as a resource for information regarding all types of Yale-issued ID cards and the associated level of privileges. Registers incoming Yale constituents and updates accounts accordingly. Creates and/or updates library accounts for non-Yale patrons and Yale alumni. Using knowledge of library privileges pass options, determines eligibility of non-Yale patrons and administers library privileges. Troubleshoots problems with patron accounts and refers problems as necessary. Monitors and corrects problem accounts. Assists patrons in locating microform and operating microform machines in the Microform Reading Room. May serve as a resource for students performing retrieval and processing functions. Resolves or refers problems to daytime Retrievals Processing staff as appropriate. May review and process patron-initiated claims for returned or lost items and resolve fine disputes. May bill patron accounts or issue refunds as appropriate. May assign and renew library study carrels and shelves to eligible library patrons. Assists with support for patrons in use of productivity software, courseware and other applications. Troubleshoots and addresses problems with public workstations, equipment for loan, patron-owned equipment, copiers, printers, scanners and other technology equipment and refers unresolvable problems to appropriate next level. Responsible for: opening and closing the library; reporting security issues; resolving patron disputes when possible or referring patrons to the appropriate supervisor; identifying, reporting and documenting facilities problems and emergency situations according to procedures. Performs additional related duties and assists with special projects as assigned across SML/Bass departments and distributed libraries. May be required to work holidays and recess days; may be required to substitute evenings and weekend. May be required to assist in disaster recovery operations. May be assigned to work at the West Campus of Yale University located in West Haven, CT. This position requires weekend and evening hours.

Required Education and Experience: Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education. Qualifications: Demonstrated ability to provide excellent customer service and interact and communicate tactfully and effectively with a diverse range of people with varied research and instructional needs, preferably in a library setting or in a fast-paced service environment. Demonstrated ability to effectively complete tasks in a busy public services setting, with accuracy and attention to detail despite interruptions. Ability to work independently and exercise initiative while working without close supervision. Ability to work collaboratively. Ability to handle complex work assignments and solve problems. Excellent written and oral communication skills. Demonstrated ability to articulate policies, procedures, and regulations. Demonstrated ability to compose original correspondence, reports, and procedures. Expertise using Library catalogs and Integrated Library Systems (e.g. Voyager Circulation). Proficiency in Windows-based computer applications. Proficiency in one or more of the following: MS Office (Outlook, Word, Excel, Access, PowerPoint, Internet Explorer) and Firefox and HTML. Reliable attendance, punctuality, self-motivation, diligent performance, ability to direct & monitor work of student employees. Preferred: High level of familiarity with Voyager Circulation and Call slip modules, the Borrow Direct system, scanning equipment and software applications such as Adobe. Application: For more information and immediate consideration, please apply online at - the STARS req ID for this position is 29411BR. Please be sure to reference this website when applying for this position. Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.