The City of Bristol announces an open
position for a Library Technical Support Specialist in the Information
Technology Department.
SUMMARY OF DUTIES:
Primarily assigned to the Bristol Public Library and Manross Branch
Library, but may assist with technical support for other City
departments as needed. Investigates and resolves software, hardware, and
network problems of computer users. Answers, evaluates, and
prioritizes incoming telephone, voice mail, e-mail, and in-person
requests for assistance from users experiencing problems with hardware,
software, networking, and other computer-related technologies; assists
library users and staff on public computer equipment and software,
public access catalog, the Internet and various databases. Schedules
public use of the computers in the Computer Lab; provides training and
classes to the library users in various computer software applications
and related topics; handles problem recognition, research, isolation,
resolution and follow-up for routine user problems, referring more
complex problems to Network Manager or other technology staff; trains
library staff in the use of new equipment and software as needed.
Performs basic troubleshooting for public users and staff; logs and
tracks calls using problem management database, and maintains history
records and related problem documentation; maintains record of daily
use; ensures library and city policies and procedures for the use of
computer equipment are followed. Assists with maintenance of the
Library’s website. Develops forms for recording use, analyzes use
patterns and recommends changes needed; installs personal computers,
software, and peripheral equipment.
QUALIFICATIONS:
High school diploma (or GED). Associates degree preferred. Requires
at least 2 years of relevant experience; education in lieu of experience
may be substituted. Experience with public library operations and
software is preferred. Expert knowledge of database software, internet
software, spreadsheet software, word processing software; and of all
Windows Operating systems. A+ Certification preferred. State of CT
driver’s license required.
HOURS/WORK SCHEDULE:
Full time position, 37½ hours weekly. Works Monday through Thursday
and alternate Fridays and Saturdays from September through June. Works
Monday through Friday during the months of July and August. Must be able
to work a varied work schedule to accommodate departmental needs.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Employee is regularly required to sit and talk or hear, occasionally
required to stand; stoop, kneel, crouch, or crawl; climb or balance and
reach with hands and arms, must occasionally lift and/or move up to 50
pounds. Regularly works in indoor or office environment. Occasionally
exposed to risk of electrical shock.
WAGES: $36.02/hr. (increases to $39.45/hr. @ 6 months; and to $40.16/hr. @ 1 year)
BENEFITS include Defined Benefit Pension Plan, generous time off & insurance package.
SUBMIT ONLINE APPLICATION w/RESUME: www.bristolct.gov
Closing: Thursday, September 11, 2025.
EQUAL OPPORTUNITY EMPLOYER