Torrington Library is hiring! After a staff promotion, we are looking for a new Head of Circulation and Reference. Please see the full job description and apply online today by clicking here.
POSITION SUMMARY: Provides oversight of all circulation services, manages and leads the circulation staff, supports library patrons with research and information needs, manages the library’s volunteer program, and performs additional duties as assigned. The position plays a key role in providing excellent customer service to a large and diverse demographic of library users, ensuring an inclusive and welcoming environment for individuals of all ages and backgrounds.
QUALIFICATIONS:
- Broad-working knowledge of library operations.
- Demonstrates proficiency with Windows 11, Microsoft Office, multiple library software’s, standard office technology, and can recognize when to escalate significant IT issues to the Technology Liaison.
- Strong supervisory skills, including training, staff motivation, and performance evaluation.
- Excellent communication skills—verbal and written.
- High level of customer service and conflict resolution skills.
- Works closely with Library Security and Library Director to ensure a safe and welcoming environment for staff and patrons.
- Ability to work collaboratively with staff and volunteers.
- Comfortable presenting or speaking before groups.
EXPERIENCE & EDUCATION:
- A combination of training and experience that demonstrates the necessary knowledge and skills required.
- Minimum of two years of library customer service experience, including supervisory and staff training responsibilities required.
- MLS/MLIS degree (completed or actively in process) from an ALA-accredited institution preferred.
Full-time position (35.5 hours per week). See job description for schedule.
No phone inquiries, please. Applications will be accepted on a rolling basis.
