Bibliomation, Inc. (Waterbury, CT), a private nonprofit, is Connecticut’s largest library technology consortium consisting of over 81 member libraries. Bibliomation libraries share materials and manage resources using the Evergreen open source integrated library system. Bibliomation is seeking a qualified individual to fill the position of Help Desk Coordinator.
General Duties: The Help Desk Coordinator provides technical support and issue resolution to member libraries using automated ticketing software, phone, email and chat. Set-up, testing and troubleshooting new system software including modification of existing system configurations based on member library needs. Prepares and maintains member specific system settings and documents. Conducts member training and workshops in the use of system software. Ability to work with considerable independence and within a team. Provides administration and maintenance of the Help Desk database.
Experience & Education: Bachelor’s degree and 3 years experience working with library automation. An ALA accredited Masters degree preferred. Requires in-depth knowledge of how an ILS functions within the context of day-to-day library operations. Experience with Evergreen open source ILS a real plus. Record of exceptional customer service and support; experience in customer training; strong oral and written communication skills; ability to work independently or collaborate in a team environment.
Position: Fulltime, 35 hours per week. $53,000-$57,000 annually. Bibliomation offers a truly exceptional benefits package. Additional responsibilities listed in full job description online at www.biblio.org/jobs.
Cover letter and resume submitted in Word or PDF to: jobs@biblio.org. Include job title in Subject field. Applications will be accepted until May 5, 2024. Bibliomation is located at 24 Wooster Ave., Waterbury, CT. and is an EOE.
