Full-Time, Storrs Campus
Please see the full position posting HERE
JOB SUMMARY: The UConn Library seeks an individual with excellent technical and public service skills to serve as a User Support Coordinator (Library Assistant 2). Reporting to the Associate University Librarian for Collections & Discovery, the User Support Coordinator is responsible for providing daily operational technology support services for the UConn Library. The successful candidate will demonstrate strong prioritization skills, the ability to meet deadlines and model excellent customer service, communication, and interpersonal skills.
As an active member of the Library and guided by our Strategic Framework of Connect, Empower, and Engage the successful candidate will make positive contributions to a culture of inclusion and respect in all interactions within the Library and across the University and will exemplify the principles of diversity, equity, inclusion, accessibility, and justice and the UConn Library values of kindness and trust, curiosity and inquiry, equity and inclusion, and having fun.
MINIMUM QUALIFICATIONS: Bachelor’s degree in a related field. Minimum of three years of experience in computer or other technical support services. Working knowledge of Windows 10, 11, and macOS. Knowledge of and commitment to the principles of diversity, equity, inclusion, accessibility, and justice. High level of customer service and interpersonal skills. Demonstrated attention to detail and solid written and oral communication skills. Demonstrated ability to handle a variety of technical problems quickly and efficiently.
PREFERRED QUALIFICATIONS: Demonstrated success in coordinating end-user technical support services. Experience supervising student employees or professional staff. Demonstrated experience in managing a problem tracking/ticketing system. Experience with both Windows and Mac in an Active Directory environment.
APPOINTMENT TERMS: This is a full-time, on-site position based on the UConn Storrs campus. The University offers a competitive salary, outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary is dependent upon education and experience. Please see Career Paths for information on position classifications and salary bands.
TO APPLY: Please apply online HERE to upload a resume, cover letter, and contact information for three (3) professional references. Nominations and inquiries should be sent in confidence to ellen.silbermann@uconn.edu. To ensure full consideration, inquiries and applications should be submitted by March 31, 2024.
The University of Connecticut is an AA/EEO Employer.
