In
connection with the City of New London, the Public Library of New
London is launching a grant-funded pilot program to help meet the
technology needs of our community. We are looking to hire a Digital
Navigator, who will work with community members and partner
organizations to improve our patrons’ digital literacy through
technological assistance and training.
Job Overview:
The Digital Navigator provides technology skills training to community
members age 13 and older, who need introductory digital skills in order
to become effective home internet users, apply for jobs, create a
resume, and more. This assistance is provided primarily within the
library facility, however, in order to provide equitable access for
residents who cannot visit our facility, some off-site outreach will be
required as well.
Responsibilities and Duties: The
successful candidate will develop free technology classes to be
presented to community members both at the library and at the facilities
of our local partner organizations. This person will work closely with
community members to assess their needs, which will inform program
development and implementation. The digital navigator will collect and
respond to feedback from program participants, continuously evaluating
programs to determine whether target outcomes are being met.
This person will render additional services to individuals or groups
directly aimed at helping them find jobs, while also enabling patrons to
develop other skills that will help them meet that end. Such programs
and services will include setting up email accounts, one-on-one computer
instruction, online searching, resume workshops, mock interviews, job
searching sessions, and other informational presentations designed to
assist the unemployed. Other tasks as necessary.
Requirements: Strong technology skills. Customer service experience. Patience & empathy. High School Diploma. Some college coursework.
Preferred: Teaching experience. Bilingual preferred. Experience helping or working with older adults.
This is a contract position: no benefits, no taxes withheld. 10
hours/week through December of 2023. Schedules are flexible and may
include evenings and weekends. Pay is $20.00 per hour. No benefits.
Applicants should send a brief cover letter, their resume, and their
availability (days and times they are available to work) to Madhu Gupta
at mgupta@plnl.org. No phone calls please. Position open until filled.
