Trinity College’s Raether Library
& Information Technology Center is seeking a dedicated and
customer-focused individual for the position of Client Experience
Consultant (Full Time, 35 Hours Per Week). This position supports the
Library
and Information Technology Desk: a combined library circulation,
IT helpdesk and ID card office.
Position Summary: The
successful candidate will play a vital role in supporting all services
at a busy
Desk operation, such as processing Library and Information
Technology Services tickets; ensuring that phone, email, and web
requests are appropriately handled; assisting clients with technology
issues; circulating materials; document delivery,
course reserves, interlibrary loans, managing and coordinating
urgent and complicated support issues; basic oversight of building
operations such as safety and cleanliness; responding to questions
regarding IT, ID card and library services, policies,
and procedures; and assist in the training, mentoring and
supervising of student consultants.
The ideal candidate will have: Strong
problem-solving skills with the ability to work well in fast-paced
and stressful environments. Good time management skills with the
ability to prioritize work. Excellent human relations/customer service
skills with the ability to respond effectively to sensitive inquiries or
complaints. Ability to work independently
as well as with a team. Effective communication (written and
oral) skills. Ability to evaluate information, interpret and analyze
data, and develop reports. Ability to uphold a professional code of
ethics and maintain confidentiality. Familiar
with technology, especially in an academic environment,
knowledge of computing/database skills, and comfortable troubleshooting
issues with Mac OS and windows computers, printers, applications,
databases, and WIFI. Commitment to equity, diversity,
inclusion, and access; culturally competent with respect to
issues such as racial, cultural, religious, sexual, and gender identity.
Flexible with scheduling and able to work evenings.
Qualifications:
High School Diploma or GED required. Bachelor’s Degree preferred. Library, IT, or customer experience.
Quick Link: https://trincoll.peopleadmin.com/postings/2760
All applicants must apply online by submitting their resume, cover
letter and 3 references. Review of applications will begin three weeks
after the role posting date. Trinity College requires proof of COVID19
vaccination
and booster or an approved exemption prior to beginning
employment.
