Hartford
Public Library is nationally recognized for its wide range of
initiatives including immigration services, employment assistance,
school partnerships and youth leadership training. Now celebrating its
127th year, Hartford Public Library remains at the forefront of
redefining the urban library experience. HPL is the catalyst for
opportunities in education, civic engagement, intellectual enrichment
and cultural development for tens of thousands of children, youth and
adults every year. www.hplct.org.
The library seeks a Technical Services Manager. In this role you will
be responsible for effectively managing the operations and activities of
the library’s technical service operations. This includes management
and oversight of the technical service staff, planning, direction and
management of acquisitions, cataloging, classification, and processing
of library materials. This role reports to the Customer Experience
Officer and is located at the downtown library.
Monitors,
customizes, and ensures optimal operation of all software components of
the ILS, supporting a variety of services including circulation,
acquisitions, cataloging, serials, reports, external interface
functions, and the online public access catalog (OPAC). Oversees
original and copy cataloging, and classification of library materials,
in accordance with international cataloging standards and library best
practices. Configures and manages the efficient operation of the OPAC
including application performance, administration, maintenance, and
upgrades to meet library requirements. Serves as primary contact for ILS
related issues, and as liaison to staff, other libraries, and vendors.
Participates in the ILS community, building strategic relationships with
other users of the ILS. Responsible for assessing and developing best
strategies to ensure a positive user experience for both customers and
stakeholders. Contributes to, and influences, technological designs and
processes by providing key insights
about the needs and desires of
customers. Participates in the design of an end-to-end chain of services
with the public services teams and IT. In collaboration with IT,
maintains interfaces between the library's integrated library system and
3rd-party products, in-house developed products, self-service checkout,
computer reservation systems, and web-based applications that require
authentication from the customer database. Maintains an accurate,
up-to-date database of library materials in all formats and for all age
populations. Has oversight and support of Technical Services staff in
maintenance of ILS acquisitions, cataloging, collection management and
collection development (print and electronic). Responsible for staff
training on ILS, including new releases and modules. Works closely with
Hartford Public Schools and the Boundless partnership to ensure access
to library resources and materials to Hartford students and families.
Monitors performance of applications and plans for future system
changes. Performs data extraction and analysis; produces statistics and
reports as required. Runs both routine and on-demand data clean-up
reports and performs associated record updates. Performs other duties as
assigned.
Qualifications: Master’s Degree in
Library Science. Public library experience with at least 2 years of
automated integrated library system experience. Minimum of 2 years of
progressively responsible experience performing systems administration.
ILS Management experience. Experience with cataloging RDA and AACR2.
Demonstrated ability to take initiative and ownership of projects with
strong attention to detail and accuracy. Collaborative team player with
the ability to work independently. Excellent organizational and priority
setting skills. Ability to provide consistent and excellent customer
service to a diverse population. Effective oral and written
communication skills. COVID-19 vaccination required.
Preferred Experience:
Ability to speak a second language. Experience working within a union
environment. Experience with SIRSI Integrated Library System. Knowledge
of HTML5 and CSS. Experience working with cataloging tools such as
MARCedit. Knowledge of PERL5 and associated APIs.
To Apply: Please email resume and cover letters to the attention of the Director of Human Resources at sdwhite@leadingculturesolutions.com and note “Technical Services Manager” in the subject line.
Hartford Public Library is an Equal Opportunity Employer.
