Library and Information Technology Services Public Service Evening Supervisor - Trinity College. 25
hours per week. Trinity College’s Library and Information Technology
Services invites applications
for the position of Public Services Evening Supervisor, a position
that supports a combined library, ID card, and information technology
service point. Library and Information Technology Services staff work in
a dynamic, collaborative and patron-focused
team whose goal is to provide world-class service. The Public
Services Evening Supervisor provides support to the daily operations at
the Library and Information Technology Desk (a merged Library, IT, and
ID Card service point), and ensures that patron
requests from a variety of sources (in person and online) are
answered in a timely manner. Along with daily reviews of requests, this
position will run and analyze reports on the ticketing and library
management systems and will communicate findings
to other staff. This position will be responsible for monitoring
technology loaned at the desk, ensuring all items are in good working
order and ready to be circulated. Staff must be flexible, independent,
able to adopt new technologies with ease,
and be committed to helping Library and Information Technology Desk
patrons. The Public Services Evening Supervisor works under the
supervision of the Assistant Director of Constituency Services to ensure
that members of the Trinity community receive
seamless IT technical support and access to materials in the
library’s online and physical collection and receive fast and accurate
answers to questions. They will perform a variety of public services and
technical services tasks, with an emphasis
on public services, and will work collaboratively with staff
throughout Library and Information Technology Services department.
Duties and Responsibilities: 1. Provides excellent, friendly service to
all patrons and other
staff. Is punctual, reliable, and flexible in covering desk shifts,
including some weekends and nights. 2. Answers questions about policies
and services. Assists the public with technology help, the library
catalog, databases, and equipment; troubleshoots
problems; and reports issues. Manages and coordinates urgent and
complicated support issues. 3. Monitors technology inventory for the
circulating collection. Schedules computer upgrades for faculty and
staff. 4. Reviews open tickets (desk and organization),
database management, computer upgrades, client and patron requests,
course reserves, and reports (weekly/monthly on ILL, reserves, tickets,
circulation, etc.). Assists with Interlibrary Loan; coordinates
training; checks the status of requests; clearing
blocks; processing requests. Retrieves materials from shelves and
readies for delivery and/or creates digital copies. Processes mail and
deliveries. 5. Runs and analyzes reports from the ticketing system and
library management database, providing
feedback for the department. 6. Reshelves material accurately.
Inventories materials and maintains proper order of stacks through
periodic inspections. Participates in major shifts of materials. 7.
Attends training sessions. Keeps up to date with
changes. 8. Supervises and delivers training to student workers.
Models excellent customer service to student workers. 9. Develops and
monitors strategies to provide excellent technology support for campus
constituencies, and ensure that phone, email,
and web requests are appropriately handled. 10. Opens and closes the
building as assigned. Monitors building activities including periodic
walkthroughs, neatens and picks up as needed. Works with Campus Safety
when security problems arise. 11. Works
collaboratively with other staff throughout Library and Information
Technology Services. Maintains a collegial, respectful and helpful
attitude in working with other staff. 12. Other duties as assigned. Note
work schedule may include evening and weekend
hours.
Minimum Qualifications: One year of college and one
year of library, IT, or customer service experience, or an equivalent
combination of experience and education; customer service-oriented; can
work both independently
and collaboratively; flexible in dealing with change; excellent
communication, organizational and interpersonal skills; strong interest
in technology and comfortable learning to troubleshoot technical issues;
ability to work evenings and weekends
as needed; and has a positive and collaborative attitude.
Preferred Qualifications:
Academic IT and/or library experience. Experience with Microsoft Office
products. Basic knowledge of various versions of Windows
and Mac operating systems.
All applicants must apply online by submitting their resume and cover letter as well as list 3 references.
Please also address how you would foster and promote an
environment of diversity, equity, and inclusion in your cover letter or
application materials.
Review of applications will begin September 27, 2021 and will
continue until filled.
