Help Desk Coordinator - Bibliomation,
Inc. (Waterbury, CT.), a private nonprofit, is Connecticut’s largest
library technology consortium consisting of over 75 member libraries.
Bibliomation libraries share materials and manage resources using
the Evergreen open source integrated library system. Bibliomation is
seeking a qualified individual to fill the position of Help Desk
Coordinator.
General Duties: The Help Desk Coordinator provides technical
support and issue resolution to member libraries using automated
ticketing software, phone, email and chat. Set-up, testing and
troubleshooting new system software including modification
of existing system configurations based on member library needs.
Prepares and maintains member specific system settings and documents.
Conducts member training and workshops in the use of system software.
Ability to work with considerable independence
and within a team. Provides administration and maintenance of the
Help Desk database.
Experience: Education: Bachelor’s
degree or equivalent experience working with library automation.
Requires in-depth knowledge
of how an ILS functions within the context of day-to-day library
operations. Experience with Evergreen open source ILS a real plus.
Record of exceptional customer service and support; experience in
customer training; strong oral and written communication
skills; ability to work independently or collaborate in a team
environment.
Position: Fulltime, 35 hours per week. Salary exceeds CLA minimum. Bibliomation offers a truly exceptional benefits package. Additional
responsibilities listed in full job description online at: www.biblio.org/jobs. Cover letter, resume, names of references to be submitted in Word or PDF to: jobs@biblio.org.
Include job title in Subject field. Applications will be accepted until October 8, 2021. Bibliomation is located at 24 Wooster Ave., Waterbury, CT. and is an EOE.
