Member Relations Manager, Public & Special Libraries - Connecticut Library Consortium. Are
you a public or special librarian with a passion for discovering and
utilizing the latest library resources, tools, and services to make
library users’ lives better? Are you ready to put your marketing savvy,
research skills, customer service, and library enthusiasm to work for
the betterment of public and special library staff and users across
Connecticut? If so, we would like to talk with you about our Member
Relations Manager position.
Who we are: The Connecticut Library Consortium
(CLC) is a statewide membership collaborative serving all types of
Connecticut libraries by strengthening their ability to serve their
users. We achieve our mission by initiating and facilitating
cost-effective services, creating and supporting educational and
professional development, and fostering innovation. CLC leverages "the
power of WE" to save money and accomplish projects too large or costly
for a single library. We help our over 800 library members save, learn,
and collaborate.
What you will do: CLC’s two Member
Relations Managers each focus on different types of libraries. As the
Member Relations Manager for public and special libraries, you will put
your specialized experience, knowledge and background to use serving
these segments of our membership in these essential functions:
Product Research, Strategy & Customer Service
– You will be the primary contact for inquiries and concerns from our
current and prospective public and special library members about the
library products and services they need, want, and already have. With
your problem-solving savvy and keen eye for innovation, you will
proactively research and identify the most valuable products, services,
and vendors. You will work closely with our Vendor Relations Manager to
craft product and service packages that meet the needs of our members.
You will also act as liaison between members and vendors to manage
product orders and resolve product and service issues.
Member Outreach, Support & Training
– Through regular visits and communication with current members, you
will actively solicit feedback and ideas for potential products and
services. You will apply your inquisitive nature, observations,
creativity, and research skills to identify new products and services
for our members. Once new products and services are added to the CLC
member benefits list, you’ll use your knowledge of libraries to develop
practical and effective product training for our members. Your attention
to detail will ensure our members’ new orders and renewals are handled
smoothly.
Marketing & Promotion – You will work with
the Marketing Coordinator to identify marketing opportunities and
provide content for marketing materials. Traveling to trade shows,
gathering feedback, and reporting on the results of marketing efforts
are some responsibilities you will enjoy as you stay tuned in to new
trends and possibilities for our members and their communities.
Membership Coordination
– Assist the Office Administrator with the annual membership campaign.
By developing member communications with the Marketing Coordinator,
sharing membership information at trade shows, and visiting new and
prospective members, you will be integral to growing our list of
satisfied library customers.
Reporting – Maintaining
master membership lists and documenting member purchases and issues are
important parts of regular reporting to the Executive Director and
staff. Your mastery of organizing and synthesizing information will be
critical to contributing to grant proposals and other reports as
requested.
Knowledge and skills you need: A bachelor’s
degree is required. A minimum of three years’ experience working in a
public or special library setting is required. An MLS or MLIS from an
ALA accredited program is strongly preferred. Relevant non-library
experience in customer service, sales, marketing or similar functions is
an asset. Specific skills and abilities include: Strong customer
service skills. Excellent attention to detail and organization. Strong
public speaker. Ability and willingness to learn and train others on
library products and services. Ability and willingness to learn new
software programs and technologies. Ability to translate problems into
opportunities. An intermediate to advanced understanding of computer
systems such as email, internet and Microsoft Office Suite. Excellent
written and oral communication. Excellent team and “can-do” attitude.
Strong project management skills. Collaborative work style. Strong
listener and observer.
Travel: This position requires up
to 35% of time out of the office attending meetings, visiting members,
attending conferences or hosting training events.
Salary range:
$58,000– $60,500 depending on experience. 35-hour work week with the
possibility of flexible and remote hours. Benefits include health,
dental and vision insurance, life insurance, paid vacation, and
retirement savings plan.
To apply: Send resume with cover letter to hr@ctlibrarians.org by September 3, 2021.
CLC is an equal opportunity employer. All employment decisions are made
without regard to race, color, age, gender, gender identity or
expression, sexual orientation, marital status, pregnancy, religion,
citizenship, national origin/ancestry, physical/mental disabilities,
military status or any other basis prohibited by law. EOE, M/F/D/V
