Library Technical Support Specialist - City of Bristol, Bristol Public Library. SUMMARY
OF DUTIES: Primarily assigned to the Bristol Public Library and
Manross Branch Library, but may assist with technical support for other
City departments as needed. Investigates and resolves software,
hardware, and network problems of computer users. Answers, evaluates,
and prioritizes incoming telephone, voice mail, e-mail, and in-person
requests for assistance from users experiencing problems with hardware,
software, networking, and other computer-related technologies; assists
library users and staff on public computer equipment and software,
public access catalog, the Internet and various databases. Schedules
public use of the computers in the Computer Lab; provides training and
classes to the library users in various computer software applications
and related topics; handles problem recognition, research, isolation,
resolution and follow-up for routine user problems, referring more
complex problems to Network Manager or other technology staff; trains
library staff in the use of new equipment and software as needed.
Performs basic troubleshooting for public users and staff; logs and
tracks calls using problem management database, and maintains history
records and related problem documentation; maintains record of daily
use; ensures library and city policies and procedures for the use of
computer equipment are followed. Assists with maintenance of the
Library’s website. Develops forms for recording use, analyzes use
patterns and recommends changes needed; installs personal computers,
software, and peripheral equipment.
QUALIFICATIONS: High
school diploma (or GED). Associates degree preferred. Requires at least 2
years of relevant experience; education in lieu of experience may be
substituted. Experience with public library operations and software is
preferred. Expert knowledge of database software, internet software,
spreadsheet software, word processing software; and of all Windows
Operating systems. A+ Certification preferred. State of CT driver’s
license required.
HOURS/WORK SCHEDULE: Full time positon, 37½
hours weekly. Works Monday through Thursday and alternate Fridays and
Saturdays from September through June. Works Monday through Friday
during the months of July and August. Must be able to work a varied work
schedule to accommodate departmental needs.
PHYSICAL DEMANDS
& WORK ENVIRONMENT: Employee is regularly required to sit and talk
or hear, occasionally required to stand; stoop, kneel, crouch, or crawl;
climb or balance and reach with hands and arms, must occasionally lift
and/or move up to 50 pounds. Regularly works in indoor or office
environment. Occasionally exposed to risk of electrical shock.
WAGES: $32.47/hr. (increases to $36.37/hr. @ 6 months; and to $37.02/hr. @ 1 year)
BENEFITS include Defined Benefit Pension Plan, generous time off & insurance package.
SUBMIT ONLINE APPLICATION w/RESUME: www.bristolct.gov. Closing: Tuesday, April 13, 2021. EQUAL OPPORTUNITY EMPLOYER.
