Help Desk Coordinator – Bibliomation, Inc. (Waterbury, CT) is
Connecticut’s largest library technology consortium consisting of over
75 member libraries. Bibliomation libraries share materials and manage
resources using the Evergreen open source integrated library system.
Bibliomation is seeking a qualified individual to fill the position of
Help Desk Coordinator. This position reports to the Director of Member
Services, working closely with other organizational departments.
Responsibilities: The Help Desk Coordinator will provide technical
support and issue resolution to member libraries through the use of
automated ticketing software, phone or email; set-up, test and
troubleshoot new system software; make recommendations or modify
existing system configurations based on member library needs; prepares
and maintains member site specific system settings and requirements,
including documentation; conducts member training classes and workshops
in the use of system software.
Experience: Bachelor’s degree or
equivalent experience working with library automation; requires
in-depth knowledge of how an ILS functions within the context of
day-to-day library operations; experience with Evergreen open source ILS
a real plus; record of exceptional customer service and support;
experience in customer training; strong oral and written communication
skills; ability to work independently or collaborate in a team
environment.
Position: Full time, 35 hours per week. Salary is
commensurate with experience and exceeds CLA minimum. Bibliomation
offers a truly exceptional benefits package. Additional responsibilities
listed in full job description online at: www.biblio.org/jobs. Cover letter, resume, names of references to be submitted in Word or PDF to: jobs@biblio.org. Include job title in Subject field. Applications will be accepted until January 13, 2021.
Bibliomation is located at 24 Wooster Ave., Waterbury, CT. and is an EOE.
