Library Manager/Circulation Coordinator - Providence (RI) Community Library. (Called Systems Coordinator at PCL) Annual Salary:
$57,990. Hours: Full time w/Benefits. Deadline: External applications
accepted until the position is filled.
Empower people and inspire ideas as the next Systems Coordinator*
at Providence Community Library. Key opportunities include understanding
and tailoring service to compliment the changing needs of Providence’s
East side residents; strengthening partnerships and relationships with
internal and external customers; supporting and guiding a strong
circulation department; exploring new services and programs for PCL.
About Providence Community Library (PCL): PCL, a private
not-for-profit organization, assumed management of Providence's nine
neighborhood libraries on July 1, 2009 after the Providence Public
Library determined that it lacked the resources to manage all of its
branches. In response to Providence Public Library's plan to close its
branches and reduce services, a dedicated group of volunteers
established PCL and worked with the city of Providence to take control
of all nine neighborhood libraries. The doors have remained open for 10
years; PCL continues to grow and provide excellent service to the
community.
Our Community: Providence is a culturally diverse metro area
characterized by a distinct New England vibe. The city boasts a
thriving downtown, music and ethnic festivals, an exceptional culinary
scene and other activities enjoyed by residents year-round including
professional theater and art venues. Work commutes are minimal and
housing costs are quite reasonable. Located less than one hour from some
of New England’s most beautiful beaches and historic shore communities,
Providence is a 40 minute drive from downtown Boston.
Description: Providence Community Library is seeking a Systems
Coordinator* who will supervise staff at the Rochambeau library. They
will successfully manage staff, volunteers, security, and work studies.
The position requires creating a professional, team oriented, and
productive working environment, as well as an open, inviting atmosphere
for library users. They will be responsible for the successful delivery
of all library services in the building, including collection
maintenance, programming, marketing and outreach, and information and
readers advisory. The Systems Coordinator will be responsible for
managing circulation and customer service procedures and policies across
the PCL system. They will consult with staff, update policies and
procedures, and research and implement innovations and trends in the
areas of circulation and customer service. The Rochambeau Systems
Coordinator will work together with other Systems Coordinators and
library administrators to synchronize services for the whole of PCL. The
Systems Coordinator serves on the administration team and is
responsible for mentoring, supervising, and supporting all public
service staff in all library locations, including, but not limited to,
situations requiring an immediate or timely response.
Duties: Supervises and supports all library staff in their roles;
initiates mentoring, professional development, and/or corrective action
as needed. Directs day-to-day workflow of the library staff, including
but not limited to librarian(s), clerks(s), specialist(s), and
volunteers. Approves bi-weekly timesheets and schedules temporary staff
as needed. Responsible for scheduling and arranging coverage, including
planned and short notice absences. Responsible for monitoring and
reporting security, maintenance, and custodial issues. This includes
training the security guard on PCL procedures. Maintains close
communication with the Facilities Department. Ensures delivery of
successful customer service and impactful programs by responding to
community needs. Collaborates with community organizations, elected
officials, and schools to promote and facilitate their use of the
library and to foster strategic partnerships. Markets library
collections, programs, services and resources. Collects, maintains and
analyzes library statistics. Serves as liaison to the library’s Friends
Group. Works with other PCL Systems Coordinators, Library Director, and
Chief Operating Officer to analyze, plan, and implement neighborhood
library services, library layout and design, and facilities upgrades.
Actively supports teamwork. Conducts meetings as needed to keep staff up
to date on policies, procedures and other library developments. Reviews
effectiveness of library service policies and procedures, recommending
updates as needed. Maintains knowledge and professional skills in
specialty areas of circulation and customer service. Regularly
communicates relevant information to PCL staff.
*Systems Coordinators at PCL run libraries and a function of library service.
Requirements: MLS from an ALA accredited program. Five years of
professional library experience which includes supervisory management
experience with at least 3 years (or equivalent) in a public library
setting. Bilingual English/Spanish is a plus.
Send resume, cover letter and three references to: Maria Melvin, HR Manager, mmelvin@provcomlib.org, (401) 467-2700 x.1606. AN AFFIRMATIVE ACTION/EQUAL EMPLOYMENT OPPPORTUNITY EMPLOYER.
