Systems Coordinator - Providence (RI) Community Library. $27.88 per hour. Full time w/Benefits. Deadline: External applications accepted until the position is filled.
Providence Community Library is seeking a Systems Coordinator who
will supervise staff at the Rochambeau library. S/he will successfully
manage staff, volunteers, security, and work studies. The position
requires creating a professional, team oriented, and productive working
environment, as well as an open, inviting atmosphere for library users.
S/he will be responsible for the successful delivery of all library
services in the building, including collection maintenance, programming,
marketing and outreach, and information and readers advisory.
The Systems Coordinator will be responsible for managing
circulation and customer service procedures and polices across the PCL
system. S/he will consult with staff, update policies and procedures,
and research and implement innovations and trends in the areas of
circulation and customer service. The Rochambeau Systems Coordinator
will work together with other Systems Coordinators and library
administrators to synchronize services for the whole of PCL.
Systems Coordinators serve on the administration team and are
responsible for mentoring, supervising, and supporting all public
service staff in all library locations, including, but not limited to,
situations requiring an immediate or timely response.
Duties: Supervises and supports all library staff in their roles;
initiates mentoring, professional development, and/or corrective action
as needed. Directs day-to-day workflow of the library staff, including
but not limited to librarian(s), clerks(s), specialist(s), and
volunteers. Approves bi-weekly timesheets and schedules temporary staff
as needed. Responsible for scheduling and arranging coverage, including
planned and short notice absences. Responsible for monitoring and
reporting security, maintenance, and custodial issues. This includes
training the security guard on PCL procedures. Maintains close
communication with the Facilities Department. Ensures delivery of
successful customer service and impactful programs by responding to
community needs. Collaborates with community organizations, elected
officials, and schools to promote and facilitate their use of the
library and to foster strategic partnerships. Markets library
collections, programs, services and resources. Collects, maintains and
analyzes library statistics. Serves as liaison to the library’s Friends
Group. Works with other PCL Systems Coordinators, Library Director, and
Chief Operating Officer to analyze, plan, and implement neighborhood
library services, library layout and design, and facilities upgrades.
Actively supports teamwork. Conducts meetings as needed to keep staff up
to date on policies, procedures and other library developments. Reviews
effectiveness of library service policies and procedures, recommending
updates as needed. Maintains knowledge and professional skills in
specialty areas of circulation and customer service. Regularly
communicates relevant information to PCL staff.
Requirements: MLS from an ALA accredited program. Five years of
professional library experience which includes supervisory management
experience with at least 3 years (or equivalent) in a public library
setting. Bilingual English/Spanish is a plus.
Send resume, cover letter and three references to: Maria Melvin, HR Manager, mmelvin@provcomlib.org, (401) 467-2700 x.1606.
