Frontline Services Supervisor - Yale University Library, New Haven, CT. Requisition: 46573BR. http://bit.ly/2iRg4XZ
Yale University offers exciting opportunities for
achievement and growth in New Haven, Connecticut. Conveniently located
between Boston and New York, New Haven is the creative capital of
Connecticut with cultural resources that include two major art museums, a
critically-acclaimed repertory theater, state-of-the-art concert hall,
and world-renowned schools of Architecture, Art, Drama, and Music.
Position Focus: Under the supervision of the Associate
Director for Frontline Services, the Frontline Services Supervisor
assists with the oversight of operations at service points in Sterling
Memorial and Bass Library, including the SML service desk, the Bass
service desk and the Microform Reading Room in the evenings and
weekends. Demonstrates and instills a strong understanding of excellent
customer service, facilitates communication and coordination between the
Librarian for Frontline Services and staff, and fosters a cooperative,
team‐oriented work environment. In close collaboration with the
Associate Director of Frontline Services, the Frontline Services manager
assists with the implementation of new technologies, services and
workflows and actively seeks out service improvements. Supervises,
motivates and coaches six support staff members. Establishes, monitors
and incorporates performance indicators to assess and improve the
quality of services provided by the unit. Investigates and implements
improvements to workflow and technology. Contributes to development of
system wide public services policies and procedures. Writes
documentation and revises procedures. Participates in planning
activities as part of the Sterling/Bass managerial team.
S/he may be responsible for staffing and services in
the following areas: information desk, circulation, course reserves
(electronic and print), resource sharing, stacks maintenance,
privileges, security, and/or oversight of and liaison for facilities
operations. Participates in hiring, training, coaching and evaluating
the work of access services staff members. Participates in planning and
implementing new services, and supporting and improving existing
services. Responsible for ensuring consistency in service quality,
policy interpretation, and following procedures. Works with vendors or
other units that support library operations, such as technical services,
collection development, Library IT, facilities maintenance, and
security. Participates in departmental library access services program
planning. Participates in library system‐wide planning, committees, and
work groups, and engages in campus, regional, and national professional
organizations and collaborative activities. Participates in professional
activities outside of Yale and monitors developments and best practices
elsewhere to help ensure the excellence of Yale's collections and
research support services. May be required to assist with disaster
recovery efforts.
Required Education, Skills and Experience: Minimum
requirement of Bachelor’s Degree in related field and two years of
related experience or an equivalent combination of education and
experience. Supervisory skills and experience. Demonstrated ability to
successfully lead and work with a team of staff. Strong commitment to
public service. Excellent computer hardware and software skills,
including demonstrated proficiency in using multiple Microsoft Office
applications (Word, Excel), email and the World Wide Web. Excellent
analytical skills. Excellent oral and written communications skills.
Ability to prioritize, multi‐task and meet deadlines. Demonstrated
ability to work collaboratively and independently with varied groups
within a complex organization and rapidly changing, team environment.
Excellent customer service skills. Demonstrated ability to work
independently and collaboratively in a diverse work environment.
Preferred Education, Skills and Experience: Supervisory
experience in an academic or other research library setting.
The University and the Library: The Yale University
Library, as one of the world's leading research libraries, collects,
organizes, preserves, and provides access to and services for a rich and
unique record of human thought and creativity. It fosters intellectual
growth and supports the teaching and research missions of Yale
University and scholarly communities worldwide. A distinctive strength
is its rich spectrum of resources, including around 15 million volumes
and information in all media, ranging from ancient papyri to early
printed books to electronic databases. The Library is engaging in
numerous projects to expand access to its physical and digital
collections. Housed in eighteen buildings including the Sterling
Memorial Library, the Beinecke Rare Book and Manuscript Library, the
Center for Science and Social Science Information, and the Bass Library,
it employs a dynamic and diverse staff of approximately five hundred
who offer innovative and flexible services to library readers. For
additional information on the Yale University Library, please visit the
Library's web site at www.library.yale.edu.
Salary and Benefits: We invite you to discover the
excitement, diversity, rewards and excellence of a career at Yale
University. One of the country's great workplaces, Yale University
offers exciting opportunities for meaningful accomplishment and true
growth. Our benefits package is among the best anywhere, with a wide
variety of insurance choices, liberal paid time off, fantastic family
and educational benefits, a variety of retirement benefits, extensive
recreational facilities, and much more.
How to Apply: Review of applications will begin
immediately and will continue until the position is filled.
Applications, consisting of a cover letter, resume, and the names and
contact information of three professional references should be submitted
by applying online at http://bit.ly/2iRg4XZ.
Yale University considers applicants for employment
without regard to, and does not discriminate on the basis of an
individual’s sex, race, color, religion, age, disability, status as a
veteran, or national or ethnic origin; nor does Yale discriminate on the
basis of sexual orientation or gender identity or expression.
