The Arnold
Bernhard Library at Quinnipiac University seeks a motivated and
service-oriented individual for the position of Library Digital Support
Specialist. This position provides support, user interface maintenance
and trouble-shooting for library digital services, which are the hardware and
library systems, including but not limited to the discovery layer, ILS,
EZProxy, and LibGuides. In addition to providing this support, the position
requires managing multiple, simultaneous projects for the improvement of the
library’s digital services. The position also provides backup supervision
and assistance to the Access Services department as needed. Additional digital
or access services duties may be assigned in support of the library’s
priorities and appropriate to the successful candidate’s strengths and
expertise. A high degree of flexibility and openness to change are essential,
as is a commitment to reflective practice and continuous improvement and the ability
to work autonomously. In this position, you will frequently need to
explain technical concepts and processes in non-technical terms for a variety
of audiences.THIS IS A FULL-TIME POSITION WITH THE FOLLOWING WORK HOURS: 1pm
to 9pm, Monday through Thursday, 9am – 5pm Friday during the academic
year. Occasional weekend hours may be required. Intersession and
summer hours vary. This position is the ranking staff member in the absence of
a full-time librarian. RESPONSIBILITIES: Proactively identify and lead
initiatives to troubleshoot library resource access problems. Collaborate with
a team as well as partners outside the library to accomplish objectives. Serve
as primary contact for communication with library system vendors. Plan, manage,
implement and measure the success of multiple, simultaneous projects for the
improvement of the library’s digital services. Participate in the design and
creation of visual materials and user interfaces to provide and promote library
services. These include but are not limited to instructional videos,
web-based announcements, instructions, and guides. Act as the supervisor of
part-time employees and students in Access Services in the absence of full-time
staff and perform circulation/reserve duties on an as-needed basis. This
position is the ranking staff member in the absence of a full-time librarian. REQUIRED
QUALIFICATIONS: Bachelor’s degree required. Associate’s degree and
relevant experience or training may substitute. Strong customer service
orientation; excellent communication and interpersonal skills required. Minimum
3 years’ experience with current library systems, software and platforms
(discovery layer, ILS, proxy server, research guide/pathfinder software). Demonstrated
ownership of projects and deliverables, and ability to meet deadlines.The
successful candidate will possess strong customer service skills, have a
working knowledge of web programming languages used in library applications,
and will be able to prioritize and keep the big picture in mind while attending
to details. S/he will also have a deep curiosity around current products,
trends, software, platforms and hardware and will possess outstanding project
management and communication skills. Quinnipiac University is considering only
those applicants who have valid authorization to work in the United
States. Quinnipiac University does not sponsor employment based visas for
this position. DESIRED QUALIFICATIONS: Recent academic library experience.Experience
using HTML5, CSS, and programming with APIs within library applications. Experience with creating library video
tutorials. Familiarity with responsive web design. Familiarity with library
XML. Supervisory experience. Familiarity with content management systems.TO APPLY: Visit: http://careers.quinnipiac.edu/us/en-US/Job-Details/Library-Digital-Support-Specialist-Job/Hamden-CT/XjdP-jf463-ct100783-jid59106347 Applications must be submitted online
only. Contact information for three professional references must be submitted
on the application form. Applications will be reviewed as received and will
continue until the position is filled. DIVERSITY:Quinnipiac University has a
strong commitment to the principles and practices of diversity throughout the
University community and welcome candidates who would enhance that diversity. Quinnipiac University is an Equal Opportunity
Employer. ABOUT QUINNIPIAC
UNIVERSITY: Quinnipiac is a thriving private university in Connecticut
located 90 minutes north of New York City and two hours from Boston. The
university enrolls 6,700 full-time undergraduate and 3,000 graduate students in
58 undergraduate and more than 20 graduate programs of study in its Schools of
Business, Communications, Education, Engineering, Health Sciences, Law, Frank
H. Netter MD School of Medicine, Nursing and the College of Arts and Sciences.
Quinnipiac consistently ranks among the top regional universities in the North
in U.S. News & World Report’s America’s “Best Colleges” issue. Quinnipiac
also is recognized in Princeton Review’s “The Best 380 Colleges.” The Chronicle
of Higher Education has named Quinnipiac among the “Great Colleges to Work
For.” For more information, please visit www.quinnipiac.edu Job Code: 2016-1896
